Eaton's Electrical division is currently seeking a Field Service Account Specialist. This role can be remote within the United States, preference will be given to those who reside in Raleigh, NC.
The expected annual salary range for this role is $67,500 - $99,00 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you'll do:
- Manage all aspects of PM scheduling associated with pre-determined accounts requiring special handling
- Research and collect all administrative requests from customers and Field Service Management team such as Field Activity Report (FAR) collection, data mining, cost/expense review, Cognos reporting etc.
- Collaborate with Field Service Operations Leadership, Field Service Technicians and other support staff in various teams to drive designated account business, ensure service levels, and develop opportunities for business growth
- Coordinate with departments such as Order Management and Sales to meet and/or exceed all equested service dates and timelines
- Develop accurate reporting to meet Service Level Agreements (SLAs) and avoid any financial penalty as contracted
- Coordinate monthly invoicing for specific accounts with finance to meet contractual obligations.
- Manage and monitor the implementation of account changes and new requirements
- Guide team initiatives and delegate when necessary to improve customer service and achieve service levels.
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Qualifications:
Required (Basic) Qualifications:
- Minimum of a High School Diploma or GED from an accredited institution.
- Minimum five (5) years of experience in Scheduling, dispatch, or account management in a high volume technical customer support position.
- Must be legally authorized to work in the United States without company sponsorship now or in the future.
Preferred Qualifications:
- Bachelor's Degree from an accredited institution
- Proficient with computer and software tools - including advanced Excel capabilities, advanced database knowledge (SAP, Salesforce)
- Previous experience in order management, logistics or supply chain.
Skills:
- Ability to demonstrate proficiency with Microsoft applications (PowerPoint, Outlook, Word, Access, and Excel).
- Ability to effectively communicate with external business partners and customers.
- Ability to manage multiple projects, jobs, and processes simultaneously.
- Capacity to function as an agent of change, driving, and enabling process changes to continuously raise performance standards and drive improvement.
- Ability to collaborate and work cross-functionally to maximize business results and positive customer experiences, including across all organizational levels and functions.
- Ability to manage change in a fast-paced environment without compromising attention to detail.
- Ability to demonstrate analytical thinking skills; problem-solving capability.
- Ability to regulate work commitments and time within the workplace, effectively managing multiple priorities ensuring quality and efficiency.
The application window for this position is anticipated to close on March 10th, 2025.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.