Eaton's GEIS division is currently seeking a Engineering Technical Services Manager.
The expected annual salary range for this role is $120075.03 - $176110.04 a year. This position is also eligible for a variable incentive program.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you'll do:
Eaton Corporation's GEIS division is seeking an Engineering Technical Services Manager; this position may be based at our Syracuse, NY or Highland, IL facility. Reporting to the Vice President of Engineering, the incumbent will be responsible for managing and leading the engineering technical services business function and revenue team (both domestic and international) which is comprised of an Engineered to Order (ETO) group, Technical Customer Support group and a Seismic Technical team. The incumbent will be responsible for driving the commercialization of the technical services team while refining metrics and establishing guidelines that span the business. This is a high visibility position which will lead critical interactions with internal (Sales, Customer Service, Engineering, Finance, Marketing, etc.) and external (manufacturing representatives, distributors, OEM's) customers to deliver a world class level of service.
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ESSENTIAL FUNCTIONS:
• Works with VP of Engineering to develop and implement a technical service strategy that enables the division's strategic growth initiatives
• Utilizes project management skills to prioritize escalations and improve timeliness on customer responses while driving revenue growth and profitability
• Establishes and executes annual stretch targets including revenue, margin and service-level commitments
• Develops and monitors team metrics (e.g. turnaround times, project influence), proactively identify gaps/opportunities, and establishes corrective actions to close
• Drive process improvements for the Engineering Technical Services and Seismic ETO/MTO teams
• Manage customer facing and customer service tool pipeline
• Maintains a workforce of highly motivated employees with a morale that is conducive to high levels of employee engagement.
• Engages with global ETO organization (internal and external to GEIS) to determine efficiencies and ways to harmonize and improve the way of working.
• Attracts, selects, develops, trains, coaches, appraises and motivates the technical support organization while placing an emphasis building succession within the team
Qualifications:
Required Qualifications:
- Bachelor's Degree in Engineering from an accredited institution
- Minimum 8 years of experience in an engineering, operations and/or project management role within a manufacturing environment
- Minimum 4 years of leadership of people experience
- Minimum 2 years Commercial/Customer Experience interfacing with internal/external customers
- Must be authorized to work in the United States without company sponsorship now or in the future
Preferred Qualifications:
- Master's Degree in Engineering, Engineering Management, or Business Administration
- Prior experience managing a remote workforce
- Prior experience working with an Engineer to Order (ETO) group
- Proven track record of building organizational capability and talent through effective recruiting, training, coaching, development and optimizing organizational structure
- Experience working in a global business environment
Skills:
- Ability to multi-task and prioritize tasks in fast-paced/real-time environment
- Highly entrepreneurial sense of urgency along with a passion for the industry along with a drive to grow both personally and professionally
- Collaborative, flexible and adaptive when working with customers and various teams
- Has a proven track record of successfully measuring department goals to meet company performance standards, including measuring team productivity and effectiveness
- Enthusiastic and creative leader with the ability to inspire others
- Passion for revenue and growth
- Demonstrated desire for continuous learning and improvement
- Strong understanding of press, casting and roll forming technologies
- Strong written/verbal communication skills
- Strong knowledge of Microsoft Office applications (particularly Outlook, Excel, and PowerPoint)
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Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
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We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.