Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we're dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.
Our EMEA Business Service teams empower seamless operations and drive exceptional results across our electrical, industrial, and corporate teams.
As a Customer Support Representative your primary function is to provide commercial support for portfolio of customers type of project business & interfacing with customers and internal parties via email, phone, chat and case management tool.
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Your main responsibilities:
-Handles inquiries via chat and email from customers and/or internal parties
-Order management: order entry, price checking, order clearing compliant with Eaton's policies
-Complaint handling & full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
Handles a variety of pre-sales or post-sales service functions
-Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
-Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
-Fosters an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships
Qualifications:
-Bachelor's degree (BSC/BA)
-1-3 years experience in customer support
-English and French language knowledge minimum B2 level, Local/Native Language Capabilities according to the team's scope
Skills:
-Basic MS Office
-SAP/Oracle knowledge or any Case Mgmt Tool is an advantage"
-Strong communication skills (written and verbal) , Customer Service attitude, strong attention to details, punctuality, problem solving mindset
What we offer:
-Competitive compensation and benefits package
-Challenging projects in dynamic collaborative team
-Flexible working solutions (home office.) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role.
-We make your aspirations matter - Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
-We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.