Eaton's IS VEH VGGP division is currently seeking a Customer Support Engineer. This is a hybrid work opportunity. Candidates must reside within 50 miles of Dallas, TX and/or Denton TX.
The Customer Support Engineer is responsible for elevating customer satisfaction by establishing a clear and consistent communication channel and facilitating the transfer of timely, detailed, and accurate technical information to the OEM Engineering Organization. The role involves conveying and enforcement of engineering requirements, to integrate Eaton and ECJV (Eaton Cummins Joint Venture) products into OEM vehicles, in support of a flawless product launch. A critical aspect of this role is to provide Voice of the Customer (VOC) feedback to relevant internal departments, guiding product improvements and development. The role also plays a supportive part in the organization's efforts to meet Eaton and ECJV contractual commitments with the customer.
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The expected annual salary range for this role is $105000.03 - $154000.04 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you'll do:
- Serve as OEM representative on major transmission project teams in the design of new products, and improvement of current products, to meet or exceed customer expectations.
- Champion technical issue resolution at OEM's engineering centers, manufacturing plants and suppliers in a timely manner.
- Support the resolution of technical field issues with end-use customer.
- Build and maintain relationships with critical to role positions within both Eaton/ECJV and the OEM, including Engineering, Tech Service, Quality, Warranty, Manufacturing, Specifications, Sales, Product Validation, and Product Planning).
- Utilize analytical skills to provide system analysis, Root-cause failure analysis and to ensure flawless system integration of associated products, designs and solutions.
- Promote cost-effective designs and manufacturing processes in support of cost out metrics defined in OEM contracts.
- Bring new or improved products to market via the OEM.
- Active support of OEM tests and test facilities.
- Continuously improve technical and interpersonal skills through ongoing education and training.
- Active member of the OEM Sales and Marketing Account Team and their initiatives as required.
- Recruit and direct (internal or external, technical, and non-technical) support resources required to achieve timely completion of projects, programs, and issue resolution at the OEM or internally.
- Provide technical input for improvements to existing product designs or integrations to improve functionality, performance, reliability and/or quality by acting as a liaison between Customer and engineering development teams.
- Support/Coordinate launch activities in support of field trials, pilot builds, and manufacturing trials in preparation for full OEM production release.
- Interaction with existing and prospective customers for routine technical support purposes
Qualifications:
Required Basic Qualifications:
- Minimum of a Bachelors Degree in Engineering from an accredited institution
- Minimum of five (5) years of experience in engineering
- Must be legally authorized to work in the United States without company sponsorship now and in the future
- No relocation is available for this position. Candidates must reside within 50 miles of Dallas, TX and/or Denton, TX to be considered. Active Duty Military are exempt from this geographical limitation.
Preferred Qualifications:
- Experience in a customer facing position
- Automotive/Trucking industry knowledge
- Data acquisition/software troubleshooting experience
Skills:
- A Product Integrator: Liaison activities to facilitate on-time, flawless product launch.
- Voice of the Customer (VOC): interfacing with key internal departments such as Marketing, Engineering, Tech Service and Quality to share customer "wants" and "needs".
- Relationship Management: Cultivate and sustain robust relationships with both internal teams and external customer entities, driving customer satisfaction.
- Contractual Adherence: Ensure adherence to OEM contractual agreements and stipulations.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.