Eaton's Corporate Sector division is currently seeking a Customer Service Representative.
What you'll do:
Job Summary
The analyst is responsible for supporting Customer Service, eCommerce, Marketing, Operations and Logistics teams. Responsibilities will include, but are not limited to; daily, weekly, and monthly KPI reporting and data analysis, creating weekly and monthly presentations for reporting out of metrics, updating customer service and agent scorecards, C3 administration, requesting new online agent user setups and other adhoc tasks as identified and assigned by the manager. Analysts are expected to be able to work independently as well as able to participate in a team
Job Responsibilities
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1. Interacts professionally with internal and external contacts.
2. Ensures timely data collection, maintenance, and analysis of daily, weekly and monthly Customer Service reports using SAP, Excel and Power BI.
3. Daily Customer Service related audits, including but not limited to; auditing of sales orders greater than $10K, duplicate order validations, updating of credits for responsible party and reason code, ship to account validation for dual market customers, pricing validations.
4. Maintenance of monthly Customer Service report out PPT presentation.
5. Maintenance of monthly Customer Service and Agent scorecards using Excel.
6. C3 (Cooper Customer Center) Administration.
7. Responsible for new Agent User setups for ERP System Access (including requesting of C Numbers, VPN Access, and SAP Access request).
8. Daily maintenance of orders caught in Deferred Billing.
9. Additional Adhoc assignments as requested by supervisor.
Qualifications:
Education level required
- Bachelor degree necessary.
Years and area of experience required
- 2 years of experience in customer service
Skills:
Technical knowledge
• Advanced PC skills (Outlook, Word, Powerpoint and databases)
• Advanced Microsoft Excel - Formulas and Macros
• Knowledge of CRM software and SAP or VISTA
• Strong written and verbal communication skills
• Knowledge of Vista, VOTW and Mentor software
• Ability to speak, read, listen an write in English
Soft skills
• Detail-oriented
• Strong analytical and problem solving skills
• Drive for results
• Makes Decisions & Solves Problems
• Demonstrates a Collaborative Style
• Promotes and Champions Change
• Business Acumen
• Pursues personal development
• Team work
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.