At Eaton we are continuously striving to make our world safer, sustainable and efficient in power management. We believe in our employees and we can achieve our goals together. We make what matters work! Join us and help us provide energy-efficient solutions that make a real impact. Our Lakeside facility is a global supplier of high quality, conveyance components and systems for the aerospace and defence industry.
What you'll do:
We currently have a rare opportunity for a talented Customer Service Representative to join our small team .This is a low volume/ high quality role , focusing on managing all business interactions with selected Key/Strategic customers.
Responsibilities will include but are not limited to :
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- Managing all aspects of the customer relationship including daily interactions. Customer visits, complaint resolution, etc.
- Preparing proposals/quotations
- Co-ordinating joint improvement projects and develop new business opportunities
- Maintaining knowledge and training others to navigate and manage customer websites
- Utilizing the customer complaint process for all significant customer concerns and follow up for resolution
- Liaising with planning/supply chain teams to ensure optimum use of material/capacity resources
- Capturing all customer performance metrics, optimizing customer perception, and developing a support plan to meet expectations
- Project management
- Managing customer plant visit
Qualifications:
- Previous experience working in a customer facing role
- Experience working in engineering environment especially highly regulated sectors such as aerospace would be a plus but is not required
Skills:
- Excellent interpersonal skills
- Continuous Improvement and Problem Solving mindset
- Good judgment, logic, resourcefulness and creativity
- Computer literate
What we offer:
- Competitive compensation and benefits package
- Permanent contract in a fast-growing global company
- Challenging projects in dynamic collaborative team
- We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
- We make your voice matter - we value safety and trust. This is a place where you can speak up and be heard. There's room here for everyone because we believe that every person matters.
- We make your perspectives matter - Different points of view are what drive innovation and collaboration, and at Eaton, innovation begins with top-to-bottom diversity
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.