Eaton's Commercial Products and Assemblies Division (CPA) is currently seeking a Customer Service Representative to join its Panelboard/Switchboard Satellite Operation. The Customer Service Representative position will be located at the Satellite facility in Windsor, CT.
The expected annual salary range for this role is $56250.0 - $90,000.00 a year. This position is also eligible for a variable incentive program.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you'll do:
The Customer Service Representative is the primary point of contact at the Satellite facility for all external and internal customers, as well as field sales. In this role you will establish and maintain effective customer relations in support of organizational objectives.
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Essential Functions:
• Coordinate operation schedule for panelboard order building/processing within production capacity, engaging with the satellite staff daily to ensure organization goals are met and On Time Performance (OTP) is managed.
• Process incoming orders, generate purchase orders as needed, and prepare Manufacturing Instructions (MI's) for production floor in a timely manner, including product engineering/configuration changes.
• Exercise discretion and independent decision making to reschedule or reassign orders, select effective supply vendors, and coordinate inbound shipments including expedite orders and advanced purchase items.
• Support Sales and Distributors with questions regarding quick ships. Answer and assist customers with quick ship solutions.
• Answer and assist customers over email and phone on product status, ship dates, and panelboard technical questions.
• Help lead and drive continuous improvement initiatives based on voice of customer feedback.
• Maintain awareness of Eaton technical product developments through training or other means.
• Other duties as assigned.
Qualifications:
Basic Qualifications:
• Bachelor's Degree from an accredited institution OR High School Diploma/GED and 2 years applicable experience in inventory/logistics planning, supply chain, customer service or engineering within manufacturing environment.
• No relocation benefit is being offered for this position. Only candidates that reside within 50-mile radius of the Windsor, CT facility will be considered.
• Must be legally authorized to work in the United States without company sponsorship now or in the future.
Preferred Qualifications:
• Bachelor's degree from an accredited institution in business administration, supply chain management, engineering.
• Minimum 3 years' experience in a manufacturing environment (sales, supply chain, production, engineering).
• Minimum 3 years' experience in sales or customer service.
• Experience with electricity, electrical diagrams (schematics, power flow), manufacturing drawings.
• Experience with AutoCAD and Supply Chain Systems (AS400, MAPICS, Bid Manager).
• Panelboard and Switchboard product knowledge
Position Criteria:
• Strong attention to detail
• Knowledge of basic electricity
• Ability to problem solve and analyze product application issues and drive them to root cause resolution.
• Ability to multi-task and manage several projects simultaneously.
• Knowledge of MS Office Suite (Office, Excel, PowerPoint, Outlook)
• Must be a strong team player that enjoys a fast-paced environment.
• Strong written and verbal communication skills
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.