Eaton is currently seeking a Customer Service Representative. This position is based at our Mississauga, ON location. Benefits will be offered on day one of employment. The working hours are 8am-5pm Monday to Friday - (Hybrid - in office Tues, Wed, Thurs).
What you'll do:
The Customer Service Representative will provide world-class customer support to both internal and external customers while maintaining complete awareness of all matters affecting a defined region of customers. They will follow all internal policies and procedures to help meet company goals for revenue growth and profitability. In addition, they will:
- Advise customers of availability, price, and terms in line with standard parameters. Exercise limited authority in pricing to meet competitive pressures.
- Coordinate with other departments to quote lead times and delivery dates for product which is not in stock.
- Follow up as necessary with other departments/division (e.g. Operations, Purchasing, Shipping & Finance) to ensure delivery dates are met, and proactively communicates delayed shipments to customers.
- Advise customers on use and application of standard products and refers more technical inquiries to appropriate personnel.
- Communicate directly with customers, agents and outside sales representatives via phone and e-mail to represent the company and obtain orders.
- Accurately process all customer requests including orders (received via fax or electronically from Manufacturers reps, distributors, OEM's & internal sales personnel), Return Material Authorizations and credit/debit requests in the appropriate database.
- Order Management: reviewing/tracking backorders with inventory planners, tracking shipments, offering alternative product if requested product is not in stock etc.
- Initiates Discussion with customer to obtain Forecast to provide inventory planners.
- Promote Sales/Marketing promotions.
- Mentor customers on new systems i.e. Order Center
- Resolve problems with shipments or invoicing. Issue Return Goods Authorizations and enters replacement orders as necessary and raises the appropriate quality notifications to ensure root cause of issues are addressed.
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Qualifications:
Required (Basic) Qualifications:
- Degree or diploma from an accredited institution
- Minimum of 3 years of experience in customer service
- Must be legally authorized to work in Canada without company sponsorship now or in the future.
- No relocation benefit is being offered for this position. Only candidates within an 80-km radius of the specified job location(s) will be considered.
Preferred Qualifications:
- Degree or diploma in Business or Communications from an accredited institution
Skills:
- Excellent written and oral communication skills in addition to strong organizational skills
- Strong computer skills with Excel, Word, Outlook, and the Internet
- Working knowledge of SAP is an asset
- Ability to adapt quickly
- Ability to work/learn independently with minimum supervision (self-educate)
- Team player is a must
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.