Eaton's ES AMER ARS division is currently seeking a Customer Service Assistant. This role will take place out of our plant in Hodges, SC.
The Customer Service Assistant will primarily be responsible for providing accurate and timely information regarding manufacturing status of products to Customer Service Representatives and the Sales team. They will take order assignments from customer service and provide daily production status updates on these jobs. They will report out on any inconsistencies with production data being generated. They will work closely with production coordinators, team leads, and supervisors to provide status updates for the purposes of customer communication.
The expected annual salary range for this role is $43499.97 - $63799.96 a year. This position is also eligible for a variable incentive program.
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Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you'll do:
- Demonstrates the ability to communicate professionally and accurately.
- Promptly respond to customer service inquiries on order status.
- Communicate customer order requirements to production teams and follow up with customer service regarding plant commitment and capability.
- Support the production, shipping, and customer service teams to resolve daily order issues to meet required ship dates.
- Coordinate with Shipping Department as needed to get orders shipped on time, or to meet a critical customer requirement.
- Demonstrate the ability the gather and analyze data, as well as provide recommended courses of action.
- Other duties, projects as assigned.
Qualifications:
Required (Basic) Qualifications:
- Bachelor's Degree from an accredited institution.
- Minimum 1 year of Busway experience.
- Must be eligible to work in U.S. without company sponsorship now and in the future.
- No relocation benefit is offered for this position. Only candidates residing within the immediate area of the Hodges facility (50 mile radius) will be considered for this position. Active Duty Military Service member candidates are exempt from the geographical area limitation.
Preferred Qualifications:
- Familiarity/experience with the Busway product
Skills:
- Exceptional teamwork and communication skills
- Ability to manage multiple priorities
- Exceptional timeliness and self-motivation
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.