Eaton's Power Components Division is currently seeking a Customer Quality Specialist. This is an on-site position located at our Moon Township, PA facility. Relocation assistance will be provided to candidates currently residing within the US/PR. Approximately 25% travel will be required.
The expected annual salary range for this role is $105000.03 - $154000.04 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you'll do:
The Customer Quality Specialist is responsible for driving customer quality metrics improvements and improving customer quality relationships as identified by the PCD Division leadership. The individual will be the Quality liaison on customer quality concerns and performance for these select customers, including interfacing with Services, Product Management, Operations, Engineering, Sales, and the customer organization.
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This position interfaces across multiple divisions and reports directly to the PCD Division OpEx Manager. The role will be working closely with cross-functional teams to implement solutions that elevate the overall user experience and driving customer quality performance to achieve our business and operational objectives.
This role will also support the processes to prepare key customer quality communications and business review activities with responsibility for customer quality problem solving activity for all Hyper-scale Data Center customers, (i.e. Microsoft, Facebook, Google, Amazon) as well as select strategic customers in other verticals. In addition, they will:
- Provide leadership of quality problem solving activity for Hyper-scale and select strategic customers.
- Work with plant cross functional teams to identify root cause and generate corrective action plans. Leverage tools within the Eaton Quality System to address quality concerns and communicate with customer as appropriate.
- Coordinate efforts to resolve customer complaints, quality alerts, and/or external quality escapes, including root cause analysis and CAPA related to these, as well as ensure their effectiveness.
- Support the Division level quality performance by analyzing data to identify key contributors of warranty and then implement Error Proofing solutions to achieve reduced CONC costs.
- Update customers in a timely manner regarding the status of quality issues or any requests to ensure customer satisfaction.
- Work with key account sales and marketing managers and Engineering Service to remedy critical customer complaint issues, acting as coordinator representing PCD Division Quality.
- Lead cross-functional teams in the development of product improvement plans based on customer feedback and quality data analysis.
Qualifications:
Required (Basic) Qualifications:
- Bachelor's degree from an accredited institution
- Minimum of 5 years of experience in manufacturing, quality and/or engineering
- Must be legally authorized to work in the United States without company sponsorship now and in the future.
Preferred Qualifications:
- Bachelor's degree in Engineering from an accredited institution
- Six Sigma Greenbelt certification
- Working knowledge of Quality Management System standards and AIAG requirements
- ASQ Certified Quality Engineer, ISO 9001 Internal Auditor.
- 2 years managing project teams in a manufacturing environment
- Ability to work in a matrix environment, get results and drive change through others
- Quality tool knowledge: 8D, 5 why, Ishikawa, Paretos. Lean Tools, Statistics
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.