Eaton is not just a company; it's an industry pioneer with a legacy of over a century in cutting-edge innovation. We're at the forefront of transforming how the world manages power and energy. As a Customer Order Execution Leader your vision and leadership will be instrumental in creating solutions that empower businesses, communities, and individuals to manage power more efficiently, safely, and sustainably. Join us, and let's redefine the future of power, together!
What you'll do:
As the Customer Order Execution Leader, you will lead and manage the division's post-order activities through the implementation of clear processes, ensuring customer satisfaction and timely delivery. The order management process involves overseeing the entire cycle, from order creation to fulfillment. Your role includes developing highly skilled and motivated Order Management & Engineering teams and implementing an End-To-End Project Management mindset.
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Responsibilities
- Own the financial forecast of existing division backlog, ensuring accuracy and integrity of data in orderbook dashboard. Support on the SIOP process.
- Prepare ad-hoc reports with KPIs (i.e. On-time delivery, order entry lead time...)
- Implement proper handover process from Tender to Order Management teams.
- Own and improve the order acknowledgment / confirmation process by plants.
- Manage plant production capacity vs demand and partner with Operations if any gap is foreseen.
- Assess Order Management & Engineering teams' workload and support hiring new resources when needed.
- Set up regular project execution reviews for the most complex or critical orders.
- Monitor the post-price capture and indexation across the portfolio.
- Review with Operations regularly the overall lead times of the various products.
Qualifications:
- Bachelor's degree in a relevant subject such as engineering, supply chain, or business
- 10+ years of experience in Project Management and/or a strong background in Manufacturing, Supply Chain, and Logistics
- Experience in demand planning, production scheduling, and inventory management
- Proven track record of developing and implementing process improvements
- Technical knowledge of Low and Medium Voltage systems
- In-depth knowledge of computerized order management processes, ideally SAP
- Proficient in creative problem-solving, conflict resolution, and managing priorities
Skills:
- Ability to manage change and process improvements
- Strong team management, project management, commercial, and negotiation skills
- Strong managerial, organizational, presentation, communication, and time management skills
- Ability to work within an international, culturally diverse, and matrix-based organization
What we offer:
- Competitive compensation and benefits package
- Challenging projects in dynamic collaborative team
- We make your aspirations matter - Eaton encourages internal promotion, whenever possible
- We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
- We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
- We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen
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We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.