B. Manage all aspects of the Strategic Customer relationship and daily interactions.
C. Support Order Management to ensure accurate and timely Order processing and returns.
D. Understand all executed contract terms for assigned Strategic Customers through collaboration with Contracts Team.
E. Monitor existing contracts for compliance relative to delivery requirements.
F. Develop and maintain Strategic Customer specific manuals, as well as key contractual elements.
G. Negotiate and manage changes in Strategic Customer demand to ensure accurate flow down in support of on-time delivery.
H. Follow up on quotes and monitoring quotes
I. Maintain knowledge and train others to navigate and manage Strategic Customer schedules and portals
J. Work closely with Accounts Receivable and Strategic Customers for quick resolution to contested invoices and deductions.
K. Know and apply all terms of Long-Term Agreements for assigned Strategic Customers. Develop and maintain Strategic Customer information documents for other team member's use.
L. Work closely with operations and supply chain to ensure Strategic Customer On-Time Delivery
M. Proactively monitor Strategic Customer delivery schedules and track critical shortages. Team with Supply Chain Management to expedite urgent Strategic Customer needs.
N. Analyze and Problem solve Strategic Customer specific performance issues
O. Develop an internal support plan to meet all Strategic Customer performance expectations and requirements.
P. Perform all Inside Sales tasks including Account creation.
#LI-DS2

Qualifications:

Basic Qualifications:

• Bachelor's Degree in Business, Marketing, Supply Chain, Industrial Engineer, related or approved field from an accredited institution required.
• 2-3 years of experience in customer service, contract administration or related experience.
• Legally authorized to work in TBD without company sponsorship
• Relocation benefits are not provided for this role. Only local candidates residing within 50 miles of TBD will be considered

Position Criteria:

• Ability to train others and work in a team-oriented environment
• Strong communication skills and interpersonal skills to support internal and external contacts within a multi-cultured environment
• Demonstrated experience working with MS Office software package
• Analytical skills and detail-orientation.
• Ability to prioritize and execute multiple tasks in an efficient manner, and work on multiple projects simultaneously and independently
• Ability to work on time sensitive projects, meet critical deadlines, and deliver commitments in a calm and organized manner
• Must be able to travel up to 10% of the time
• Customer service skills and aptitude

Preferred Qualifications:

• Work experience with SAP and/ or MFG Pro
• Work experience in a customer support role for technical products
• Experience with preparing quotes
• Proficiency or knowledge of ERP systems.
• Prior experience with customer portals.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.