What you'll do:
"The primary function of a Customer Service Representative (CSR) is to assist customers by answering inquiries, resolving issues, processing transactions (such as orders, returns, and payments), maintaining records of interactions, providing technical support, and ensuring overall customer satisfaction.
CSRs play a crucial role in representing the company and maintaining positive relationships with customers."
"1. Contact window between plant and customers.
2. Handel order entrance, backlog order and monthly report management.
3. internal communication.
4. external communication.
5. Answer customer inquiries via phone, email, or chat. They provide information about products, services, policies, and procedures.
Want more jobs like this?
Get Software Engineering jobs in Taipei, Taiwan delivered to your inbox every week.
6. Assist customers in resolving issues, such as billing discrepancies, product defects, or service disruptions. They troubleshoot problems and find solutions.
7. Process orders, returns, payments, and refunds. They may also update customer account information.
8. Document interactions with customers, including details of inquiries, complaints, and resolutions.
9. Offer technical support, troubleshoot technical issues, and guide customers through using products or services.
10. Aim to create positive experiences for customers by being patient, empathetic, and professional."
Qualifications:
1. Bachelor's Degree required, majoring in business management and international trade preferred
2. 7+ years of relevant experience in Customer service representative management
Skills:
"3. Software and Systems: Familiarity with SAP systems and Excel.
4. Product Knowledge: CSRs should understand the company's products or services thoroughly.
5. Troubleshooting: CSRs often need basic troubleshooting skills to assist customers with technical issues
6. Communication Channels: Understanding how to communicate effectively via phone, email, chat, or social media is crucial.
7. Data Security and Privacy: CSRs must handle customer data securely and follow privacy regulations.
8. Basic IT Skills: Proficiency in using computers, web browsers, and common office software (like Microsoft Office) is beneficial.
9. Toeic score> 650.
"
"1. Communication: Effective communication is crucial. CSRs need to listen actively, express themselves clearly, and adapt their communication style to meet customer needs.
2. Empathy: CSRs should understand and empathize with customers' feelings and concerns. Compassion helps build trust and rapport.
3. Patience: Dealing with frustrated or upset customers requires patience. CSRs remain calm, even in challenging situations.
4. Problem-Solving: CSRs analyze issues, find solutions, and guide customers toward resolution.
5. Creative problem-solving skills are valuable. Adaptability: CSRs encounter diverse situations. Being adaptable helps them handle various customer needs and requests.
6. Time Management: Efficiently managing interactions and tasks ensures timely responses and resolutions."