Eaton is currently seeking a new CRM System Specialist (German speaking) colleague for our Budapest office.
We make what matters work!
Established in July 2015, the EMEA Business Service Center (BSC) is dedicated to empowering seamless operations. As Eaton's largest office location in EMEA and the region's only hub for business services support, the BSC provides essential services - from strengthening customer relationships, to enabling our electrical, industrial and corporate teams to deliver outstanding results.
The BSC helps Eaton businesses create exciting new power management technologies that keep our world moving every day.
What you'll do:
Acts as a link between IT and end users, supports as a process analyst in the further development, maintenance and stabilization of systems in the areas of CRM, CPQ and MS PowerBi:
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- Supporting the transition from Siebel CRM to SalesForce
- Mapping of the valid organizational and reporting structure in the system used (CRM/CPQ)
- Ensuring and optimizing qualitatively flawless customer master data in the subsystems (CRM/CPQ)
- Responsible for the mapping of sales and marketing processes in the CRM system and their further development (interface to IT/process analysis)
- Acting as a point of contact for end-user issues to modify sales and marketing processes
- Carrying out system tests and UATs to ensure a stable process flow (CRM/CPQ)
- Analyzing and solving incidents and problems at application level
- Operational operation of the CRM/CPQ applications (2nd/3rd level support)
- Solving faults and problems and implementing workarounds
- Analysis of existing PowerBi dashboards and modification/creation of operational versions from existing data sources
Qualifications:
Bachelor of Arts Business Administration
Skills:
- Basic concept of an CRM System
- MS Office365 application
- SAP R3 basics
- Fluent speaking in German language
- Process and analytical understanding
What we offer?
- Benefits packages
- Challenging projects in dynamic collaborative team
- Flexible working solutions (home office) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role
- We make your aspirations matter - Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
- We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
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