What you'll do:
The primary function is to provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing.
" Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions. Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements. Resolves problems by applying established policies, procedures and tactics.
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• Manage and support the export business processes from the order entry until the shipment is delivered and invoiced
• Keeps close connection to Production Network and DC team to ensure high on-time delivery performance and whilst customer stock level in DC is minimized
• Point of reference for customers for all types of commercial requests: solve complex, high impact problems.
• Participates regular operational calls with key customers to sustain and ensure close cooperation and improve Order Management process
• Drive customer loyalty through increased productivity, improved value and through a high performance culture."
Qualifications:
"• Graduate in Engineering or Equivalent/ Post Graduate in any stream
Skills:
• Fluent English language knowledge
• German language knowledge is an advantage, but not a must"
"• Professional experience in supply chain, order and export management or similar field 2-3 years experience"
"• Good to have: In depth knowledge of computerized order management processes, SAP or similar experiences
Purchasing exposure in Manufacturing or Electrical Industry or shared service center
Domain Knowledge - SCM
Reporting and Analysis
PO and Supply Management
Order Mgt (ERPs / IT Applications/CRM Application)
Master Data Management"
"• Proficient in creative problem solving, conflict resolution, and managing priorities.
• Strong analytical skills required to enter, document and manage orders and customer issues.
• Strong Customer Service Skills.
• Demonstrated ability to take ownership of an assignment and customer satisfaction.
• Adapting and driving change and process improvements.
• Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Effective Communication, Presentation & Listening Skills, German Language proficiency will be prefered.
• High Learning Agility
• Customer Centric Approach
• CI Mindset.
• Escalation Management and Solution provider
• Effective Collaboration
• People agility (Comfort around higher management, dealing with stakeholders / people at different levels etc)"