What you'll do:
Job Location Pondicherry
Assitant Manager order management -
Assistant manager OM & DM- CPC role is to oversee and facilitate the entire order process from initiation to fulfillment. This includes processing orders, managing inventory, coordinating various CFT's to ensure accurate, efficient and timely order fulfillment, which contributes to customer satisfaction and operational efficiency.
Review and process customer POs (Email, Order center).
Managing overall PD order booking, OA sharing, Material expedition & Order Center Online portal support.
Act as primary point of contact for Customer/Sales.
Monthly plan freezing for PD business.
Co-ordinating with sales & CFT's to ensure orders are timely fulfilled as per customer requirements.
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Co-ordinate with Finance for Credit Hold Release for Billing.
Maintain accurate records of all orders and customer interactions.
Review and Publish Key reports on daily/ monthly. (Pulse report, Zorders,etc)
Generate regular reports and dashboards for metric performance tracking.
Review and update the safety stock on regular intervals.
Leading SIOP for PD business
Co-ordinating with Sales for critical Forecast and tracking.
Implement best practices for order management and customer service.
Identify & suggest improvements in process to enhance efficiency and accuracy.
Qualifications:
Education-BE
7+ years of experience
Proficient in SAP & MS Office ( Excel , PPT , word ,etc)
Skills:
Excellent written and verbal communication skills.
High degree of professional presence and customer interface skills
Very adept at influencing to achieve results through others when required
Team player