What you'll do:
This position is within the Supply Chain department in Coimbatore, India. Candidate will be key player to manage the entire process from receiving a customer order to its fulfillment.
• Receiving and recording customer orders in ERP.
• Verify order details (price, quantity and lead time). Check inventory availability in ERP and get the best lead time from planning and purchase team for non-sufficient inventory items and acknowledging the order within 48 hrs.
• Ensuring sufficient stock levels to meet the demand, tracking inventory movements and managing potential shortages.
• Managing the customer priorities with Planning, Purchase and Production team.
• Update the customer portal of key customers with the last promised date.
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• Coordinate with shipping team for shipment using the right shipment mode.
• Provide customers with the real time updates on the status of their orders.
• Manage the Customer returns.
• Build Customer relationships, personalize communications and improve customer service.
• Communicate the forecasts on weekly basis to planning team.
• Analyze the order and forecast data to identify trends, optimize process and improve overall performance.
• Alert the planning, production, and purchase team if any abnormal volume / surge demand / reduction in volume well in advance.
• Review the lead time for contractual and non- contractual items and take action to improve the lead time.
• Weekly measure of Customer OTD
• Managing Expedite, De Expedite and Cancel requests from Customers.
• Manage the Firm and Forecast schedule from customers.
• Update and maintain Sales orders in MRP system for changes in delivery requirements.
• Develop and execute plans to exceed key customerr goals (Inventory DOH, OTD, Past due).
• Plan For Every Part (PFEP) to optimize the inventory and improve OTD.
• Initiate action against error messages.
• Manage the Qualification orders with Contract review and ensure all the PPAP and FAIR requirements are captured and communicated to the concerned team members.
• Coordinate Part number creation with the technical data and Manufacturing Engineering team.
• Coordinate the new RFQs with Finance, SCM and Manufacturing Engineering team and ensure quotes are provided on time to Customer.
• Resolve the price and MOQ issues with Customer.
• Review the past due and maintain at the minimum.
• Generate Customer OTD report for the previous month in the first day of every month.
• Share the annual price list to all customers and ensure the customers have uploaded the same in their database and ensure right price list is maintained in ERP.
• Drive to implement the best-practices and continual improvements in procurement process and with suppliers.
• Comply with Supply Chain and Customer related procedures and compliance requirements.
Qualifications:
• Bachelors full time degree/ Bachelor of Engineering is preferred.
• Experience of min 5yrs (Diploma)/ min 3 years (Bachelors)
Skills:
• Experience in handling intercompany orders will be preferred.
• Additional qualification in material management will be preferred
• Proficient with ERP systems & preferably MFG Pro.
• Proficient with all MS office products.
• Strong analytical and structured thinking skills
• A good team player.
• Language: Fluency in English & Tamil is required. Other South Indian languages an added advantage.
• Capable of interfacing with all levels of management.