What you'll do:
- Ensure fast and quality restoration of site IT service interruptions
- Partner with BRM and product teams to deliver IT technologies
- Local hands and partnership with site, feet on the ground support to other IT teams
- Drive operational excellence to improve customer satisfactions continuously
- Consistently improve support by root cause and continuous improvement of services"
- Asset Management - Vendor coordination and management. Support SCM from technical perspective
- Life cycle management - PC refresh & Smart disposal. Assist on non-standard software and hardware
- User Experience - IT Profit Planning, On/Off boarding support, Software installation.
- Continuous Improvement - Drive Cost Out & Cost Avoidance
- Accountabilities - Bridging BRM and other product teams. Empowered for site IT incidents and escalations, site health check and retain
- Operational Excellence - Drive for SLA and predefined measurements. Shopfloor system support, Executive White Glove. Coordinate site related incidents. Customer interruptions reductions
- Project Support - Business and Value stream projects. Support Site start up, closure and extensions. Lead/Support TSA, M&A project
- IT Security and Continuity - IT DRP, IT Infrastructure Risk Assessment, Legal Hold, Compliance investigation, Vulnerability cleanup, Data privacy.
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Qualifications:
- Bachelor degree and above
- 5 years IT experience required
- MS Windows Operating Systems
- MS Office Suites
- Hardware - PC's, laptops, mobile devices, PC peripherals
- Working knowledge of other IT infrastructure (network, servers, storage, phone systems)
- Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc."
- Customer and stakeholder engagement and communications skills
- Good understanding of customer/ business needs
- Understanding of lean agile principles and practices
- Knowledge of IT ticket support model - ServiceNow : Incident, Request, Change, Problem Management
- Ability to effectively interact with senior leaders"
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