Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.

About Eaton

Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.

The After Sales Technical Support Specialist will provide factory support to Eaton local Service teams. This role supports the full EMEA region but focuses on ME region UPS customers. It also provides service trainings to Eaton local Service Engineers and ASP's (Authorized Service Partner) is part of the job. This role is in contact with Eaton local Service teams and ASP's, not the end-customer directly. The position is part of the HPO (Helsinki Plant Operations) Level 3 Technical Support team based in Vantaa, Finland. The role reports to After Sales Technical Support Manager at HPO but the HR Management for this position is based in the local ME organization.

• Diagnose and resolve technical issues with 3-Phase UPS systems
• Provide expert technical support to local and regional field service engineers in their daily activities via remote tools and on-site visits
• Manage and lead troubleshooting and take corrective actions in challenging field incidents
• Assist FSEs and customers with the installation, configuration and star up of UPS systems
• Collaborate with the Engineering and AE team to address and resolve issues and report to Quality of field findings
• Provide service trainings for FSEs and ASPs, including onsite, remote and E Learning trainings
• Create and maintain a comprehensive technical documentation, field service bulletins and service guides
• Participate new product development projects as a voice of customer and provide field service perspective
• Contribute to the zero-incident culture supporting safety of field engineers through instructions and training
• Coordinate with the factory teams located in other countries (Finland & China) for technical and product support

• B.Sc. or M.Sc. in Electrical Engineering
• 2+ years of service experience in power electronics and/or experience in technical support role in three-phase power electronics. The role could be suited e.g. for a field service engineer (FSE)

• Experience in technical support or a similar role
• Strong technical knowledge on power electronics and/or three phase electrical systems
• Experience on UPS technologies is an advantage
• Strong work ethic, Communication and interpersonal skills
• Excellent problem-solving and troubleshooting skills
• Ability to work independently and as part of a team
• Customer-oriented
• Focus on delivering high-quality support

• Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
• Work in a company that is commitment to Inclusion & Diversity and Sustainability
• Annual mentoring program, Eaton University, a reward, and recognition system
• Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
• Strong, agile and diverse team locally and globally
• Strong processes and state-of-the-art systems and tools
• Structured employee development processes, open feedback culture with development plans
• Detailed induction support and well-structured onboarding
• Balance your work and life with a hybrid worktime model