Why We Work at Dun & Bradstreet

We are at a transformational moment in our company journey - and we're so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet's Data Cloud and Live Business Identity, and we're wildly passionate and committed to this purpose. So, if you're looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us!

Brief Description:

• Dun & Bradstreet is seeking a Technical Implementation Analyst to work in a fast-paced environment on some of our newest and most innovative products in the Sales & Marketing Solutions line of business.
• The successful candidate will work independently as well as partner with technical and customer-facing teams to implement and support technical solutions for our customers, as well as troubleshoot and resolve technical issues.

• Perform technical implementation and provide support of standard and customized deliverables for customers of our Sales & Marketing CRM integrated products and applications.
• Troubleshoot and resolve technical issues while working with peer and partner groups as needed.
• Complete implementations, provide support and technical issue resolution within attention paid to quality and timeliness.
• Act as the subject matter expert internally and externally on how D&B systems work within the CRM landscape.
• Manage multiple CRM implementations concurrently.
• Interface with D&B team members to provide guidance regarding technical requirements definition and/or issue resolution.
• May interface directly with prospects to provide technical expertise and validate solutions vs. prospect needs or expectations.
• Make recommendations for system, process and product enhancements based on experience implementing and supporting the product.
• Work as part of a team to deploy enhancements.

• 2 or 4 year college degree or the equivalent in practical experience.
• Strong analytical, problem-solving and trouble shooting skills. Ability to work independently and manage multiple priorities effectively.
• Salesforce and/or Microsoft Dynamics Admin Certification (or experience in performing admin work in either CRM environment).
• MS Excel, MS Access, Marketo, and Eloqua experience a plus.
• Ability to communicate (oral and written) complex technical requirements, issues and solutions in layman terms.
• Project Management, process design & documentation skills.
• Previous customer service experience.