Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
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The impact you will have in this role:
EAS RDS family is responsible for providing technical support for GTR and TIW applications that are beyond the development stage and are running in the daily operations of the firm. SRE team, part of EAS RDS, works closely with development teams, infrastructure partners, and internal / external clients to improve operational supportability, resiliency and mean time to restore service through non-functional requirements and improvements to support capabilities.
Your Primary Responsibilities:
- Join all project stakeholders planning and design sessions, sprint zero and stand-ups for all new delivery fully understanding the changes and impact.
- Attend and present operational readiness with application support (EAS L2) at each project management meeting - raise any operational risks and concerns.
- Partner with IT Embedded Risk Managers to identify strategic solutions for risk incidents.
- Metrics and Reporting - demonstrate operational improvements through defined KPIs.
- Ensure NFRs are raised, properly defined and prioritized as part of delivery.
- Review all Controls and Alerting for new delivery and ensure it meets operational standards.
- Test NFRs in UAT environments to validate effectiveness and completeness of operational capabilities.
- Partner with ETE to drive resiliency testing scenarios.
- Evaluate how the application behaves for hardware failures in the middle of processing.
- Make design recommendations that will allow the application to recover without cleanup activities or create a recovery runbook for application support team to follow for improved application recovery times.
- Ensure avoidance of creation of "control of controls" or "alert of alerts" instead of improving application controls and alerting.
- Participate in daily EAS RDS L2 activities to understand what can be improved to make support of RDS applications more efficient and organized.
NOTE: The Primary Responsibilities of this role are not limited to the details above.
Qualifications:
- Minimum of 6 years of related experience
- Bachelor's degree preferred or equivalent experience
Talents Needed for Success:
- Understanding of SRE Principles/Practices and metrics as well as Traceability
- Excellent Problem Solving skills and passion for automation
- Hand-on Experience in SQL/PLSQL, Unix, Linux, Windows
- Working experience in Shell Scripting, Python, Perl, JavaScript
- Failure Mode Analysis to - evaluate how the application behaves for hardware failures in the middle of processing
- Good knowledge in AutoSys, ServiceNow, JIRA
- Demonstrate knowledge of DevOps toolchains and process
- Monitoring / Big data tools such as Splunk, Dynatrace
- Knowledge in maintenance and support of AWS functionalities and services
- Leadership experience is a plus
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.