IT Change Management Engineer

Are you ready to explore a world of possibilities?

Join our DTCC family, and you'll grow your expertise and become the best version of you. As you embark on a new journey, you'll be supported and surrounded by other experts as you learn new skills, advance your career, and see the impact of your efforts every day.
Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Retirement benefits
• Paid Time Off and other leave of absence
• Flexible/Hybrid Work Arrangements

Why you'll love this job:
We are seeking a highly skilled and experienced Principal IT Change Management Engineer to join our dynamic team. The ideal candidate will have 7 to 9 years of experience in change management within the financial services industry, with a deep understanding of ITIL v3 and v4 implementation standard methodologies. Collaborating with the Director of IT Change Management, the Principal IT Change Management Engineer is responsible for collaborating on the strategic direction of our change management processes and their evolution, while working collaboratively with multi-functional teams.

Your Primary Responsibilities:

• Develop and implement IT change management strategies and policies aligned with ITIL v4 standard methodologies and organizational goals.
• Collaborate with key collaborators across IT and business units to assess the impact of proposed changes and develop comprehensive change plans.
• Guide and support a team of change management professionals, providing in inspiring change initiatives and integrating, rationalizing business as usual processes and reporting against standard methodologies
• Drive continuous improvement initiatives to improve the efficiency and effectiveness of our change management processes.
• Establish and maintain metrics and key performance indicators (KPIs) to measure the success of change management initiatives and drive accountability.
• Collaborate with the Director of Change Management to deliver regular updates and reports to senior leadership on the status of change management activities, including potential risks and issues.
• Stay informed about industry trends and emerging technologies related to change management and ITIL standard methodologies, flagging relevant insights for incorporation into our processes.
• Mitigate risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.

NOTE: The Primary Responsibilities of this role are not limited to the details above.
Talents Needed For Success:

• Minimum of 8 years of experience in IT change management, with a focus on financial services
• Bachelor's degree or equivalent experience

Additional Qualifications:

• Experience with ServiceNow integration with Change Management as aligned to best practices
• Detailed knowledge of ITIL v4 standard methodologies and demonstrable experience in implementing ITIL processes within complex organizations.
• Proven track record of driving change management initiatives and delivering measurable results.
• Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines
• Ability to work collaboratively in a multi-functional and fast-paced environment.
• Relevant certifications such as ITIL v4 Foundation, ITIL Managing Professional, or Change Management Practitioner are highly desirable

Who We Are:
DTCC is the heart of the post-trade market infrastructure for the global financial services industry. From 21 locations all over the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. In 2020, DTCC's subsidiaries processed securities transactions valued at more than U.S. $2.3 quadrillion.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.