Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
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The impact you will have in this role:
The Organizational Change Manager will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This role will focus on the people side of change, including changes to business processes, systems and technology, job roles, and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance.
Your Primary Responsibilities:
Strategy and Planning:
- Develop change management strategies based on a situational awareness of the details of the change and the groups being impacted
- Create change management plans that outline the approach for communications, training, partner engagement, and resistance management
- Consult and engage with senior leaders, managers, and supervisors to support change
Communication:
- Develop and deliver communications that inform and engage partners at all levels of the organization
- Ensure that relevant information is disseminated effectively and in a timely manner
Training and Support:
- Coordinate with human resources and other departments to ensure that training programs are aligned with the change
- Provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions
Impact Analysis:
- Conduct impact analyses, assess change readiness, and identify key partners
- Evaluate the effects of change on employees and ensure that any negative impacts are minimized
- Track and report on the progress of change initiatives, providing updates to partners and adjusting strategies as necessary
- Use feedback mechanisms to monitor the effectiveness of change management activities
Continuous Improvement:
- Apply a structured methodology and lead change management activities
- Assess the change impact and manage change readiness and adoption
NOTE: The Primary Responsibilities of this role are not limited to the details above.
Qualifications:
- Minimum 6 years of related experience
- Bachelor's degree (preferred) or equivalent experience
Talents Needed For Success:
- Minimum 5 years in leading service excellence and organizational change management within IT governance and process improvement domains
- Demonstrated ability to design and implement IT governance frameworks and process optimization strategies that drive service excellence
- Proven track record of managing and executing large-scale change initiatives, ensuring alignment with IT governance standards and business objectives
- Strong leadership skills with experience in guiding cross-functional teams through transformational changes in IT processes and governance
- Excellent communication and facilitation skills, with the ability to engage and influence partners at all levels, including executive leadership
- Strategic thinker with a focus on continuous improvement, adept at finding opportunities for enhancing IT service delivery and governance practices
- Resilient and adaptable, capable of navigating complex change scenarios and maintaining service excellence during transitions
We offer top class training and development for you to be an asset in our organization!
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.