Company Description
Dropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We're looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today. Wouldn't it be great if our working environment-and the tools we use-were designed with people's actual needs in mind? Imagine if every minute at work were well spent-if we could focus and spend our time on the things that matter. This is possible, and Dropbox is connecting the dots.The nearly 3,000 Dropboxers around the world have helped make Dropbox a living workspace - the place where people come together and their ideas come to life. Our 700+ million global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. As a result, we reached a billion dollar revenue run rate faster than any software-as-a-service company in history.Dropbox is making the dream of a fulfilling and seamless work life a reality. We hope you'll join us on the journey.
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Team Description
Over the years at Dropbox, Emerging Talent has created a variety of internships, apprenticeships, and early-in-career full time opportunities to build pathways for exceptional early career professionals to succeed at Dropbox. Supported by a community of mentors, program graduates, and fellow participants, our Emerging Talent programs are the perfect place to start your career in tech.
Role Description
As an intern on the Dropbox Finance Team, you will support the Accounts Receivable teams end-to-end collections processes for Dropbox Business and Enterprise customers.
This internship is designed for you to get hands-on, practical experience inside a world-class finance team. You will learn and execute collections activities for our global customer base while providing an exceptional level of customer service to keep our largest customers feeling great about Dropbox.
Your day-to-day tasks include customer follow ups, customer query resolution, cash application, write off's and bad debt analysis. You will be driven by delivering results and creating an impact, while also maintaining a high standard of customer service and operational excellence. You will be a key business partner and work closely with our Finance, Customer Experience and Sales teams.
This role is available to students enrolled in a higher education organization in Ireland and have full work authorization. The dates of this internship are May - August or June - September 2024.
Responsibilities
As an intern, you'll be responsible for:
- Communicating with customers to collect overdue balances.
- Managing the Accounts Receivable ticketing queue daily using Zendesk, HighRadius, and the accounts-receivable email alias.
- Collaborating with internal and external stakeholders to promptly resolve issues within SLA.
- Supporting cash application processes.
- Contributing to bank reconciliations.
- Reviewing and approving payment terms for customers.
- Compiling month-close checklists.
- Assisting in ad hoc projects and initiatives as needed.
Requirements
- Currently enrolled in a higher-education institution in Ireland, studying Business, Finance, Accounting, or related fields, with full work authorization graduating in 2026.
- Thrives in execution, enjoys handling high volumes, and is motivated to achieve goals and targets.
- Independent, a self-starter, and takes full ownership of assigned accounts.
- Excellent interpersonal skills to build and maintain strong relationships with the team, internal stakeholders, and external customers.
- Demonstrates strong organizational skills, prioritizes tasks effectively, resolves issues promptly, and meets various deadlines.
- Has a process-oriented mindset with a basic understanding of financial controls.
- Desires to work in a dynamic, diverse, and fast-paced environment.
- Is fluent in English, both written and spoken.
- Experience with Microsoft Applications.
Preferred Qualifications
- Excellent communication and interpersonal skills. As this person will essentially be the face of Dropbox, it is important that this person strikes the right balance between the business requirements and customer satisfaction. Fluent in English - especially written
- Self starter who has experience working in a busy, fast paced environment, and can get through high volumes of work.
- Organisation skills - this person will be required to follow up on various queries at the same time. We need to ensure that customer's queries are resolved in timely manner for invoices to be paid.
Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).