Job Description:

Job Description

This role will report to the EMEA Collections Supervisor based in Dow Jones London Office, UK and would cover mainly French speaking countries (France) and others within the EMEA Region.

About the job

As part of our busy EMEA Credit Control Team, we are looking for a candidate fluent in French at native level with collections or customer service experience, who is a quick learner and can adapt rapidly in a very friendly but busy environment.

The right candidate will be responsible for all aspects relating to their ledger including other countries from the EMEA region apart from France by taking full ownership of their assigned accounts.

Our Collections Team believes teamwork and developing strong relationships with both internal and external stakeholders is the key to success.

• Working closely and supporting the Supervisor on the daily on cash collections task.
• Provide support and analysis to the regional Supervisor on regional or cross regional projects or reporting, as required by Management.
• Show positive and efficient attitudes and initiatives along with problem solving approach when facing issues.
• Being responsible for a collections project or process to facilitate the effectiveness and efficiency of the Collections department.
• Proactively applying collections strategies in order to reduce the overall DSO while collecting efficiently and effectively all past due invoices.
• Identifying and recommending opportunities for improvement in existing procedures and processes along with recommending relevant solutions and/or strategies for identified problematic customers or regions
• Building customer relationships through phone calls and emails in order to establish good communication and anticipate any risk of late payment or disputes.
• Maintaining client confidentiality and delivering a consistent and professional level of customer service at all times
• Building and maintaining strong relationships with all internal stakeholders such as Sales, Dispute, Billing, AR, Customer Service Teams in order to ensure issues and queries are addressed and resolved in a timely manner
• Identifying and reporting any potential risk as early on as possible related to specific client, industry, country, regions or else to your Collections Supervisor
• Maintaining regular detailed notes and client information in our Collections tool
• Informing sales representatives and Collections Supervisor of significant changes in account status in a timely and professional manner
• Acting in compliance with the company and Team policies, goals, and procedures, along with Sarbanes-Oxley (SOX Compliance) requirements.
• Working to meet the monthly forecasting and cash collections targets in a very transparent and timely manner.
• Working closely with our Accounts Receivables Team (AR) to ensure timely and accurate allocation of cash received.
• Perform other duties as required/assigned by Management.
• Excellent written and verbal communication skills in English and any of the following languages: French, Spanish, Portuguese, Arabic (Middle-East)

• Fluent in French and other modern languages such as Spanish, Portuguese or Arabic (Middle-East)
• Minimum 5-7 years experience in a busy credit control department
• SAP knowledge preferred but not essential,
• Good Excel skills is a plus
• Good analytical ability
• Delivering under pressure and meeting deadlines
• Well organised and able to manage priorities
• Flexible and adaptive approach
• Excellent communication skills
• Good team player