Job Description:
This role will report to the EMEA Collections Supervisor based in Dow Jones London Office, UK and would cover some countries within the EMEA Region.
About the job
As part of our busy EMEA Credit Control Team, we are looking for a candidate with collections or customer service experience, who is a quick learner and can adapt rapidly in a very friendly but busy environment.
The right candidate will be responsible for all aspects relating to their ledger including countries from the EMEA region by taking full ownership of their assigned accounts.
Our Collections Team believes teamwork and developing strong relationships with both internal and external stakeholders is the key to success.
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KEY ACCOUNTABILITIES
- Proactively applying collections strategies in order to reduce the overall DSO while collecting efficiently and effectively all past due invoices.
- Building customer relationships through phone calls and emails in order to establish good communication and anticipate any risk of late payment or disputes.
- Maintaining client confidentiality and delivering a consistent and professional level of customer service at all times
- Building and maintaining strong relationships with all internal stakeholders such as Sales, Dispute, Billing, AR, Customer Service Teams in order to ensure issues and queries are addressed and resolved in a timely manner
- Identifying and reporting any potential risk as early on as possible related to specific client, industry, country, regions or else to your Collections Supervisor
- Maintaining regular detailed notes and client information in our Collections tool
- Informing sales representatives and Collections Supervisor of significant changes in account status in a timely and professional manner
- Acting in compliance with the company and Team policies, goals, and procedures, along with Sarbanes-Oxley (SOX Compliance) requirements.
- Working to meet the monthly forecasting and cash collections targets in a very transparent and timely manner.
- Working closely with our Accounts Receivables Team (AR) to ensure timely and accurate allocation of cash received.
- Perform other duties as required/assigned by Management.
- Excellent written and verbal communication skills in English is required and any of the following languages: French, Spanish, Portuguese, Arabic (Middle-East) would be appreciated
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- Fluent in English
- Minimum 1-2 years experience in a busy credit control department
- SAP knowledge preferred but not essential
- Good Excel skills is a plus
- Good analytical ability
- Delivering under pressure and meeting deadlines
- Well organised and able to manage priorities
- Flexible and adaptive approach
- Excellent communication skills
- Good team player
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area: Dow Jones - Finance
Job Category: Finance
Union Status:
Non-Union / A clear and likely internal candidate
Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.
Req ID: 43977