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Team Lead - Ad Operations

AT DoorDash
DoorDash

Team Lead - Ad Operations

Melbourne, Australia

About the Team

Our Advertising & Promotion team operates at the intersection of e-commerce and advertising, surfacing and monetizing relevant content that benefits our core audiences. We provide digital solutions to help advertisers reach DoorDash audiences. This role will be directly responsible for managing our promotional & advertising campaigns across restaurants, CPGs, and our new verticals.

About the Role

  • Own the day to day management of large engagements, planning and coordinating deliverables across campaigns
  • Create process improvements to drive more efficient workflows with cross-functional teams
  • Manage a small team of campaign operation specialists, ensuring high quality campaign execution and directing feedback loops
  • Partner cross-functionally with our account teams across our restaurant, grocery & convenience businesses to ensure campaigns are scoped and executed flawlessly
  • Become a subject matter expert in our internal systems, tools and product capabilities
  • Work with product and engineering, using data and operational feedback to drive product improvements to improve campaign accuracy, drive efficiency, and launch new features.

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You're excited about this opportunity because you will...

  • Operate- You aren't afraid to roll up your sleeves and get to the lowest level of detail. You are comfortable learning new tools and becoming an expert.
  • Build- You love building processes. You can take business requirements and put them into action to support short-term needs and long-term growth.
  • Partner- You have experience working with multiple stakeholders.
  • Manage- You have strong project & program management skills and can manage numerous projects at once.

We're excited about you because...

  • You have 3+ years of experience in ad operations, digital advertising, process/project/program management, or operations; high growth startup experience preferred
  • You have excellent communication skills and can manage effectively in a matrixed environment
  • You are extremely organized and detail oriented and can balance multiple projects and work streams simultaneously
  • You have strong Excel or Google Sheets skills and are comfortable learning new technical tools and teaching them to others

Nice to haves

  • You have experience editing SQL queries
  • You have experience driving product improvements with product, engineering, and other cross-functional teams

Why You'll Love Working at DoorDash

  • We are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.
  • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
  • We are learners - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
  • We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
  • We offer great compensation packages and comprehensive health benefits.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Client-provided location(s): Melbourne VIC, Australia; Sydney NSW, Australia
Job ID: DoorDash-6425369
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • FSA
    • Short-Term Disability
    • HSA
    • Fitness Subsidies
    • Life Insurance
    • Long-Term Disability
    • HSA With Employer Contribution
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Snacks
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Unlimited Paid Time Off
  • Financial and Retirement

    • 401(K)
    • Company Equity
    • 401(K) With Company Matching
    • Performance Bonus
  • Professional Development

    • Mentor Program
    • Promote From Within
    • Lunch and Learns
    • Leadership Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Founder led
    • Asian founded/led