About the Role

As a Senior Associate of DoorDash's Community Response team, you will play a critical role in ensuring the safety and well-being of our platform's community by driving key initiatives that support the Trust & Safety organization's objectives. You will leverage your program management expertise and tactical execution skills to implement high-impact projects aimed at strengthening our safety response capabilities.

In this role, you'll partner closely with cross-functional teams-including Product, Safety Strategy & Operations, Trust Strategy & Operations, Policy, Fraud, Quality Assurance, Support, and Legal-to refine safety protocols, resolve process inefficiencies, and enhance the platform experience for all users. Your focus will be on optimizing our safety response processes, managing escalations, and ensuring our resources are current and aligned with best practices.

Success in this position requires a sharp eye for detail combined with the ability to distill complex information into actionable insights for leadership and stakeholders. Your ability to blend data-driven decision-making with a deep understanding of safety will be key to identifying risks and implementing solutions that reinforce trust across our community. If you have a passion for safety, strong technical skills, and the drive to make a meaningful impact, we'd love to have you on the team.

You will report into the Senior Manager on our Community Response team in our Trust and Safety organization.

You're excited about this opportunity because you will...

• Develop expertise in how DoorDash's processes and safety protocols work, as well as how to use them to respond effectively to incidents and achieve positive outcomes for our community, including mitigating risk and restoring user confidence.
• Partner with multiple internal and external teams-including Product, Legal, Support, Policy, and S&O-to execute critical safety response projects while understanding and accounting for the impact of each initiative on upstream and downstream safety processes.
• Oversee continued operational success by managing implementation of expansion projects such as international efforts, live escalations, and safety response optimization
• Determine project goals and outcomes that align with the broader safety strategy, while tracking the effectiveness of response initiatives and providing regular updates to leadership on how these efforts are enhancing the safety experience across the platform.
• Build detailed project plans that outline tasks, resources, dependencies, and timelines to ensure seamless implementation of safety response improvements, prioritizing initiatives that bolster the protection and security of all DoorDash users.
• Directly connect with those impacted by incidents on the platform to understand how we can best serve them and restore confidence in the platform (this includes on the phone/chat/email).

We're excited about you because...

• You have a proven track record in managing large-scale projects from concept to completion, with the ability to lead cross-functional initiatives, prioritize multiple tasks, and meet deadlines.
• You have strong experience handling high-stakes incidents with a calm, clear-headed approach.
• You have demonstrated the ability to analyze data to identify trends, assess risks, and create actionable insights. Proficiency in tools like SQL, Sheets, or other analytics platforms is a strong plus.
• You have exceptional communication skills, both verbal and written, with the ability to present complex information to various audiences, including senior leadership
• You have experience working with diverse teams
• You have the ability to respond empathetically to individuals impacted by safety incidents, understanding their perspective while ensuring resolutions are consistent with the company's values and policies.
• You have strong analytical and problem-solving skills, with a proactive mindset to anticipate and mitigate potential risks before they escalate.
• You have comfort working in a fast-paced, ambiguous environment where priorities can shift quickly.
• You have comfort with leveraging technology to optimize safety protocols and workflows.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.