Product Design Manager, Internal Tools
At DoorDash, our customers are central to our product strategy and we believe that the best customer experience is the key to our success. Behind the magic of our customer experience is our robust suite of internal tools.
For example, how do we onboard and maintain hundreds of thousands of merchants and their menus? We have a tool for that. How do we keep our customers, Dashers, and merchants happy when things go wrong? We have a tool for that. How do we track hundreds of A/B tests happening simultaneously, and feed their results back to influence our product strategy? We have a tool for that.
To continue the development of these critical tools, we're looking for an experienced design leader in São Paulo, Brazil to build our internal tools team there from the ground up. This is an opportunity to redefine the team's vision, culture, and process. You'll also get to solve big, meaningful design problems and make decisions that directly impact the success of thousands of internal employees and agents at DoorDash. This team sits under our Customer Experience & Integrity team here at DoorDash and this team will be a bridge for that team and our engineering teams in São Paulo so that we can collaborate more effectively and move faster together.
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You will report to our Head of Customer Experience and Integrity Design, in our Design Foundations team in our Product Design org. This role is onsite, from our São Paolo office.
You're excited about this opportunity because you will...
- Manage, develop, and hire a team of exceptional designers
- Actively practice and evangelize customer-centric thinking throughout the entire org
- Partner with cross-functional teams like Product, Engineering, Analytics, and Operations to define the vision for our Internal Tools experiences
- Partner with the design leadership team to build a holistic design strategy for our entire suite of products
- Mentor designers on both soft and hard skills and help them develop and achieve career goals
- Build a culture that elevates the team, in both performance and morale
- Establish an operating model that increases the team's effectiveness
- Align the team's priorities and deliverables to our overarching strategy and goals
We're excited about you because...
- You have 7+ years of relevant Product Design experience, and prior experience directly managing at least 3 designers
- You have a track record of impact - you've been directly involved in and have experience driving significant, company-wide impact
- You have intermediate to full fluency in English
- You have experience building modern, beautiful world-class tools that are easy to use
- You are constantly redefining what is possible in a product and can figure out a way to make almost anything happen
- You can visualize and articulate a clear design strategy to cross-functional partners
- You are experienced in executive management and communication, especially at managing up and across DoorDash and going toe to toe with our most senior leaders
- You have a proven ability to create clarity and focus in complex and ambiguous problem spaces
- You have demonstrated experience in building the team necessary to fulfill the strategy
- Must be able to work in our office in São Paulo, Brazil
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
DoorDash Design website: https://about.doordash.com/en-us/design
DoorDash Design blog: https://medium.com/design-doordash
DoorDash blog: https://blog.doordash.com/
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About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.