Manager, Account Management - New Verticals

About the Role

As a leader on the New Verticals Success Management team, you will oversee 5-10 Success Managers in the US, and 5-10 vendor contractors in the Philippines. Responsibilities include people coaching, performance management, and working directly with merchants.

As New Verticals is a developing part of DoorDash, you will take on projects to support program strategy and structure. These include enablement, process, cross functional collaboration, and new initiatives.

You'll report into the Director for New Verticals Success Management and Implementation. This role is remote with occasional in-person strategy summits, team meetings, and merchant visits (travel estimated twice quarterly).

Key Responsibilities:

Team management (70% of bandwidth)

• Lead 5-10 US-based reps
• Coach team to meet revenue and quality goals
• Design contests to motivate or plans to turn around underperforming metrics
• Work directly with high value or escalated merchants
• Foster team morale through culture initiatives
• Coach career development
• Lead 5-10 contractors via our Philippines-based vendor
• Partner with vendor's leadership team to provide strategic comms and enablement to reps to help them meet goals
• Write summaries of team performance and pilot results
• Speak to team performance in business reviews with senior leadership

Strategic program management (30% of bandwidth)

• Program management of 1-2 New Verticals business segments
• Ideate and recommend rep activities, goaling, and tooling
• Propose and lead strategic projects to progress program evolution
• Improve team enablement, process, roles and responsibilities, tooling, and people resources
• Collect, organize, and share Mx feedback with cross functional partners to inform product builds and business decisions
• Represent Account Management in cross functional meetings and decisions

You're excited about this opportunity because you will...

• Lead - Oversee a group of Success Managers delivering customer growth, long-term relationships, and product portfolio adoption
• Drive - Ensure standards of Key Performance Indicators (KPIs) are met by all individuals on the team to support consistency in experience throughout the department
• Bond - Build relationships with team members, clients, and partners at in-person events
• Project Manage - Serve as DRI on enablement, projects, pilots, and topics of interest. Lead with curiosity and research to strategize, build, launch, and maintain department efforts
• Build - Interview, hire, and train qualified candidates to support New Verticals' growth

We're excited about you because...

• You have 2+ years of experience leading a team with 5+ reports
• You have 6+ years experience on customer-facing teams
• You have excellent performance management skills
• You are adept at project management and writing skills
• You enjoy fast, ambiguous environments that do not yet have comprehensive structure or clear roles and responsibilities
• You bias to action and proactively fill opportunities and gaps

Why You'll Love Working at DoorDash

We are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.

We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.

We are learning - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.

We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.

We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

We offer great compensation packages and comprehensive health benefits.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants and sales commission. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefit and several paid holidays. Paid sick leave in compliance with applicable laws (i.e. Colorado Healthy Families and Workplaces Act).

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within the United States.

$98,640-$145,040 USD

The total on-target earnings (base + commissions) for this position ranges from our lowest geographical market up to our highest geographical market within the United States.

$143,600-$211,200 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.