About the Team
On the Restaurant Success team, we develop DoorDash partners to capture engagement, growth, and performance on our platform. We will establish success and build a plan to reach new heights, while accommodating the variable needs of our partners.
About the Role
We're looking for a Manager, SMB Restaurant Success to lead and develop a team of Partner Managers across both outside and inside sales, while achieving our regional goals of growing the merchant side of the DoorDash marketplace business. As a member of our Local Team, you will build our strategic advantage: winning and growing the best merchants in each city. As a people manager, you will improve our team's working practices, while supporting retention and relationship building with strategic merchant partners. You will report to the Ontario Manager on our regional team within our Canadian SMB Restaurant Success Organization.
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For the Canadian region, this person will work a hybrid schedule and be based in Toronto.
You're excited about this opportunity because you will...
- Lead - Manage a team of account managers at different levels that grow merchants relationships with our key local accounts across the region
- Influence - Work across our Merchant Operations, Product, Engineering, Marketing, Analytics, and Sales teams to improve the merchant experience and achieve market revenue goals
- Strategize - Work with our Merchant Operations team to accomplish a "winning with the merchant" operations strategy
- Develop Business - Produce new investment opportunities by being the local liaison for new products to roll out in your region. This includes everything from Drive to DoorDash For Business
- Analyze - Build models to evaluate the economic and strategic costs and benefits of merchant acquisition, engagement, and retention programs and experiments. Forecast and evaluate OKR achievement for our book of business
- Experiment - Use data and customer feedback to guide decisions on everything from commissary kitchens, to in-store marketing, to launching new products
We're excited about you because...
- 5+ years of experience in consulting / strategy / business development / sales / operations / technology / analytics or related experience
- 3+ years of experience coaching or developing Individual Contributors and a Sales Team to achieve personal and shared goals
- Experience in a client-facing or account management role
- Proven success in connecting regional team members across a larger mission and organization
- Experience from either the restaurant industry, small and medium business sales, or high-growth, early tech startup environments
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.