Our team's "Big Hairy Audacious Goal" is to create an exceptional employee experience by empowering our SiteOps teams through strategic solutions that enhance engagement and build high-performing teams.

We aim to inspire and elevate employee voices, fostering a culture of belonging and continuous improvement. Key projects include creating a centralized knowledge hub, optimizing processes, cultivating a high-performance culture, and leveraging technology to enhance efficiency and decision-making. Through standardizing enablement processes, fostering collaboration, and measuring impact, we strive to optimize support for our SiteOps teams and contribute to a thriving onsite culture at DoorDash.

This role will primarily be remote with the expectations that you may need to 30% travel may be required to work alongside local operations. You will report to the Sr.Manager of SiteOps Enablement within our DashMart New Business Verticals organization.

You're excited about this opportunity because you will...

• Own the execution: Drive the growth and strategy of our evolving Change Management initiatives, ensuring their effectiveness across all stages.
• Lead from the Front: Develop and build quality Change Management strategies that can excel in both in-person and remote environments. Adapt to changing needs to keep strategies agile and adaptable to meet the evolving needs of our dynamic business.
• Oversee the DashMart Change Management initiatives, guiding and supporting their endeavors.
• Focus on key priorities: Set clear direction for the implementation of the 2024-2025 change roadmap, supporting cross-functional team initiatives, and creating new pathways for supporting DashMart.
• Develop and Implement: Create KPIs to measure the effectiveness of escalation processes and drive continuous improvement.
• Help Improve Operations: Utilize insights from experimental data to develop actionable recommendations for optimizing operational efficiency.
• Dream big, execute bigger: Be bold and innovative, leading the charge on implementing our most ambitious initiatives, from new workflows to transformative change processes.

We're excited about you because...

• You're self-motivated, positive, and a team player. You work well with others, and you bring a great attitude to your work each and every day. You have high integrity and are excited to delight customers. You are capable of working independently with remote management.
• You're scrappy. You are willing to do whatever it takes to get the job done whether it's digging into a new process to determine how best to communicate it to new hires or helping troubleshoot a technical issue. You have a high bandwidth, with the ability to juggle multiple tasks at once.
• You're a proven leader. You are a servant leader with a high EQ, adept at building relationships. You lead from the front and aren't afraid to get your hands dirty. You explain the why and bring your teams with you as you determine the best course forward and execute on that strategy.
• You're a teacher. You have conducted training and succeeded in high-performance cultures such as tech, retail, restaurant, or warehouse environments. You are capable of absorbing the deep knowledge of subject matter experts in diverse processes across DashMart and then distilling that knowledge down into easily digestible bites.
• You're organized and data focused. You are proficient in Google Docs and Google Sheets. You are a data-driven decision maker who is comfortable compiling your findings in documentation that can be shared with the broader team.
• You are a strategic thinker. You're not interested in the status quo. You love thinking about new opportunities or process improvement potential. You know how to identify a problem and work through the solution from A to Z, and more importantly how to explain that thought process to others to obtain buy-in. You are open to feedback and know that the best ideas come through collaborative thinking.

Why You'll Love Working at DoorDash

• We are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
• We are learning - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
• We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
• We offer comprehensive benefits including medical, dental, vision, life & disability coverage, 401k, transit and parking benefits, fertility coverage, $75 USD monthly wellness reimbursement, and unlimited vacation/sick day policy.

About You

Minimum Qualifications:

• 5+ years of experience in business and people management, strategy, and operations within a relevant field.
• Proven track record of leading change management initiatives in industries such as grocery, warehouse management, or retail.
• Experience leveraging change methodologies such as ADKAR,
• Strong ownership mentality and a commitment to driving results.
• Proficiency in using spreadsheets and other data analysis tools.
• Exceptional attention to detail and organizational skills.
• Excellent written and verbal communication abilities.

Preferred Qualifications:

• Experience in project management, continuous improvement, and industry-specific certifications.
• Deep understanding of industry trends, regulations, and best practices.

We expect this position to be filled by 12/21/24

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location.Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within California, Colorado, District of Columbia, Hawaii, Maryland, New Jersey, New York and Washington.

$95,200-$140,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.