About the Role

As a Merchant Strategy & Ops Associate, you are a critical piece of DoorDash's growth and success in every market we operate in. You will be responsible for key growth and operational initiatives & metrics, discovering challenges and driving performance across our merchant partner base. You will also work cross-functionally with our internal teams to develop playbooks & best practices and drive improvement.

The scope of work will include data analysis and opportunity identification, process design and execution of initiatives. This role will require a high level of autonomy and operational creativity to continue pushing the envelope of success in Australia and New Zealand.

You're excited about this opportunity because you will...

• Strategise - Devise and execute initiatives against the overall business and merchant strategy
• Experiment - Use data-driven decision-making and sound business judgment to run experiments and lead market intelligence efforts
• Optimise - Build the best merchant operations engine so DoorDash continues to offer the highest quality of service to customers
• Analyse - Build models to evaluate the economics, value, consumer patterns, campaign success and opportunity costs of strategic initiatives intended to boost productivity
• Execute - Collaborate with cross-functional teams to develop and execute campaigns and initiatives that drive merchant acquisition, engagement and retention.

We're excited about you because you have...

• Demonstrated experience in strategy and operations, project management, program management, product launch, operations, or consulting; high-growth startup or launching major products in the market is preferred
• A proven track record of operating in cross-functional initiatives and succeeding in a complex and fast-moving environment
• An analytical mindset and can deliver actionable recommendations out of complex datasets; Proficiency in Excel/Google Suite, SQL experience is preferred but can also be learnt in-role
• Exceptional relationship-building skills and ability to work cross-functionally with ease

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.