Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe. We're here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances, we're there. And through it all, we deliver confidence with the right solutions in moments that matter.
Summary:
The IT Corporate Technology Business Analyst will focus primarily on providing technical support & troubleshooting issues and provide end-user support of Zuora Billing & Revenue software, which is a SaaS application, issues by understanding the QTC and Revenue Recognition process followed at DFIN. The incumbent in this role is responsible for the specification configuration and maintenance based on business requirements in Zuora. Successful candidates will work with project managers, Enterprise Resource Planning (ERP) Business Application Managers, and information management and business representatives to keep abreast of operational issues and initiatives with a potential SaaS & ERP impact.
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Responsibilities:
- Applies creativity and technical expertise, along with a solid understanding of business fundamentals, to create analytics solutions to business challenges.
- Required to work IT team members and Business Users to provide rapid and accurate analysis of issues in the assigned systems
- Should function and provide support through team's chat or virtual meetings with application users.
- To Document responses and resolutions provided on issues identified, application bugs, reproduce, troubleshoot, resolve, and escalate to Zuora Support team.
- Learn fast to understand DFIN Billing and Revenue process. Finish Zuora learning courses for updates and new features, take ownership and drive reported issues or new developments, process from start to finish.
- To enrich learning and new developments by actively participate in online Zuora Community and other resources available from Zuora.
- Handle urgent escalation issues, ensuring we understand issues accurately and prioritize based on severity example like period close, project timelines etc., and analyzes possible solutions using DFIN system setups.
- To provide support in changing templates, rules and conditions by properly following and documenting approved changes Test and Production systems.
- Executes system unit testing, integration testing, and regression testing (builds test cases, performs tests, suggests changes to configuration or processes based on results, and resolves errors)
- Identify benefits, risks, and alternatives in proposed system design solutions and their impact on the integration with other systems like SAP.
- Must be able to work independently as well as a team player and can manage own work independently with little to no supervision. And performs other job-related duties as assigned.
Qualifications:
- Bachelor's degree in IT, Accounting, Business, or equivalent experience.
- 2 - 4 years of software SAAS / ERP related experience.
- 2 - 4 years experience working within Zuora.
- Knowledge of accounting concepts and Revenue Recognition models is an addition.
- Order-To-Cash (O2C) cycle experience in any ERPs can also be considered.
- Strong SQL, PL/SQL, HTML skills required along with Working Knowledge of MS Office tools
Preferred Qualifications:
- Excellent verbal and written communication skills.
- Working business knowledge of US GAAP and revenue accounting a plus.
- Ability to work efficiently in a time-critical environment and fast-paced environment.
- Problem-solving capabilities as well as excellent customer service skills.
- Ability to take ownership and follow through on client issues until resolution.
- Ability to effectively communicate and coordinate with peers and senior management as required.
- Strong organizational skills, attention to detail, and technical judgment.
- Experience working virtually and independently with minimum supervision and managing tasks on multiple projects simultaneously.
It is the policy of Donnelley Financial Solutions to select, place, and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran's status, actual or perceived sexual orientation, genetic information or any other protected status.
At DFIN, protecting your identity is a top priority. Please be aware of scammers impersonating DFIN recruiters. DFIN recruiters will never request personal information via email or text. You will only receive a text from us if you've already been in contact. All automated messages will come from noreply@dfinsolutions.com. If you ever have doubts about the legitimacy of any communication from us, please do not hesitate to reach out for verification via talentacquisition@dfinsolutions.com (this email is for general TA questions and is not used for updates on your application status).
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