Sr Site Reliability Engineer

“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club. 

This team focuses on empowering that storytelling through innovative solutions.

• Reduce/Eliminate Guest Impacting Incidents/Outages across the Disney Experiences Portfolios

• Allow the product teams to focus on development and enhancement of our Products

Operational duties include, but are not limited to:

• Providing 24/7 on-call support as required

• Monitoring and optimizing site reliability for optimal performance

• Implementing automation to eliminate repetitive tasks

• Managing incidents and conducting root cause analysis

• Remediating security issues of our services in the cloud

• Troubleshooting cloud infrastructure application and network issues

• Maintaining comprehensive technical documentation

Engineering duties include:

• Provisioning reliable cloud infrastructure services

• Architecting active-active multi-region systems

• Eliminating single points of failure

• Planning capacity and auto-scaling cloud services

• Designing, building, and integrating software

• Monitoring cloud applications (VMs/Containers/Kubernetes)

• Mentoring operations team members in their areas of expertise

Qualities we are looking for:

• You like working with clients - you will work with customers/product engineering to gather requirements.  You like hearing stories.

• You have a passion for improvement - you have passion for improving processes (e.g. through less code, fewer manual steps, fewer systems, improving velocity).

• You are law-abiding but agent-of-change - you will advocate compliance with known standards and engage engineers to improve upon processes

• You are a team player - you mentor others and contribute support documentation; here,  heroes work at enriching the team

• You can multitask - you are action oriented, capable of working concurrent projects

• You have a developer mindset and are comfortable writing code

• With an operations mindset you have some experience in maintaining production systems

Expectations:

• Responsible for creating breakdown of tasks to meet project objectives

• Responsible for on time ticket and task completion

The growth path will have you:

• Responsible for turning strategy into multiple project objectives

• Accountable for/teaching other engineers how to create breakdowns of tasks

• Accountable for/teaching other engineers how to complete tasks

• Responsible for sharing their work/experiences with the greater org

Technical Requirements:

• 5+ years relevant, progressive experience in the reliability engineering space.

• Knowledge of Build/Release skills: Work with product development teams to maintain SDLC pipelines.

• Expert monitoring skills: Ensure monitoring tools effectively notify guest-facing issues.

• Expert team communication skills: Ensure team understands and approves solutions.

• Expert technical fundamentals: Mastery of Unix system administration duties.

• Experience in the public cloud: Proficient with launching products on platforms like Google, AWS, Azure, SalesForce, and private clouds.

• Experience in Infrastructure as Code (IaC): Adopt an IaC mindset (Terraform, Helm, Chef).

Preferred Technical Qualifications (listed in order importance):

• At least one of the following languages: Golang or Python

• Container orchestration: Kubernetes, ECS, AppEngine

• Building docker images

• Alerting and Monitoring: using Appdynamics, Splunk, Grafana, etc

• CICD ( with Jenkins or Harness, GitHub or Gitlab )

• SDLC Build and Release processes

Additional knowledge of/with:

• Languages: NodeJs, Java

• AWS Cloud (Fargate, ECS, Lambdas, ApiGateways, EC2, S3, ALB/ELB, Elasticache, EKS, KMS-Secret Manager, VPCs, IAM) 

• Google Cloud Platform (App Engine,  Kubernetes ( Helm/Tiller ), Cloud Functions, Firebase, IAM)

• Logging/Monitoring/Alerting (Cloudwatch/Splunk/AppDynamics/Elasticache/Grafana)

• Terraform/Atlantis

• Rundeck, Chef, Ansible, Vault

• MessageQueueing: RabbitMQ, PubSub

• Load balancers

Required Education:

• Bachelor's degree in computer science, Information Systems or related equivalent experience. 

Preferred Education:

• Master’s degree in computer science, Information Systems or related equivalent experience. 

#DISNEYTECH

The hiring range for this position in Glendale, CA/Anaheim, CA is $138,800 - $186,100 per year and in Seattle, WA is $145,400 - $195,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.