“We make magic.” That’s our motto at Walt Disney Parks and Resorts, and it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen! As the Executive Housekeeper, you will provide daily leadership to the housekeeping department. You will inspire a multicultural team including both salaried leaders and hourly direct reports. You will foster an environment focused on safety and cleanliness. You will also ensure an efficient turnover of Guest rooms with continued excellence in cleanliness and service throughout their visit. You will be an essential decision maker for the operation connecting the housekeeping function to the Guest experience. Coordination with important partners in other departments will be crucial to your success. A passion for bringing ideas to life and creative solutions. If selected, you will report to the resort GM.
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What You Will Do
Lead, inspire and develop a multicultural team of salaried direct reports and hourly Cast Members to exceed Guest service expectations and achieve exceptional cleanliness standards
Set clear expectations for leaders and teams, provide the necessary tools to do the job correctly, and hold all Cast Members accountable to standards.
Ensure daily pre-shift meetings are conducted, are inspirational and communicate relevant Guest, Cast or business information
Act as a leader in the coaching and motivation of the non-salaried Cast to ensure a high level of communication and work closely with the team to establish goals and measurements to heighten guest service.
Foster an environment supporting the delivery of the Five Keys (safety, courtesy, inclusion, show efficiency) and the Five Core Service Principles
Coordinate and inspect daily housekeeping assignments to ensure “show” quality.
Required Qualifications & Skills
5+ years of leadership experience in Housekeeping or Custodial with knowledge of chemicals, materials, cleaning technique and equipment
Passion for service and commitment to safety and security awareness
Advance skills managing demands and deadlines simultaneously amidst constant change
Capability to adapt to new technology and computer applications quickly
Operating a company vehicle along with a valid US driver's license is requirement for this role
Creativity to find solutions, anticipate business impacts and serve as a trusted advisor for direct reports, peers, partners and other leaders
High proficiency managing the financial impacts of an operation and producing positive results
Aptness to work with partners from different levels and teams to move the operation forward to the next level of excellence
Capability to share communication across teams to ensure everyone understand updates, priorities and appropriate course of escalation
Competency to translate results into clear, story-based presentations to different audiences and levels of leadership
Increased focus to support the roles of trainers and leads
Commitment to inspire, educate, and hold leaders and hourly Cast accountable to support the Guest experience
Commitment to promote an inclusive work environment that supports workforce diversity and diverse perspectives
Available to work any day of the week and time, including weekends, variable shifts and holidays
Able to push, stand, stoop, bend, and lift repetitively during entire shift
Able to lift 50 pounds and push/pull up to 85 pounds
Proven self-starter who continually pursues learning opportunities
Preferred Qualifications
Multilingual skills, particularly Spanish
Education
High school degree or equivalent
Preferred Education
Bachelor’s degree or equivalent experience
Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
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