CO Salary Range: USD 83,950.00 - 119,900.00 per year

Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.

• Conceptualize complete solutions and coordinate effective decision-making
• Manage program/project requirements, create designs, and provide documentation by utilizing Echostar specified tools and methodologies
• Maintain active participation in the initiation, planning, monitoring/controlling, and closing phases of initiatives
• Work with diverse teams across the organization to understand business objectives, plan and evaluate execution
• Communicate regularly with other managers, the Director, Vice president, Senior Vice President, Senior Managers and other designated contacts
• Stay current with changes with all lines of business, kpis and the needs of our internal customers and incorporate into project proposals
• Manage the planning, development, design, and implementation of assigned program, including tracking schedules, issues, tasks and team members
• Maintain standard practices and documentation to sustain programs
• Actively and consistently support efforts to simplify and enhance the customer experience across the multiple brands of
  Boost Mobile through process improvement
• Exercise expertise around products to provide Wireless SME support
• Collaborate through partnership with cross functional teams to execute policy and program changes to support Boost Mobile expansion
• Design and prioritize projects that drive CXO and Echostar strategic objectives
• Create, coordinate and implement solutions for complex problems by identifying the key decision-maker(s) and those to be informed; integrate regulatory and operational needs; perform cost/benefit analysis; provide full trade-off analysis
• Consciously create a workplace culture that is consistent with the overall organization and that emphasizes the identified mission, vision, guiding principles, and values of the organization
• Ensure adherence to master plans and schedules, develop solutions to program problems, and direct work of others assigned to program from various groups
• Influence team decisions by using a combination of data, observation, call listening, and agent feedback to discover and correct opportunities

• A bachelor's degree or 5+ years of relevant experience

• Ability to achieve excellent results while working with ambiguous scopes and constantly changing priorities
• Can create and deliver competitive and breakthrough strategies and plans
• Self-motivation and ability to maintain a positive attitude in the most stressful situations
• Can anticipate future consequences and trends accurately
• Excellent written and verbal communication skills with the ability to write reports, business correspondence, and procedure documents related to training
• Excellent organizational and time management skills
• Delivers a technical message to a non-technical audience
• Ability to define problems, collect data, establish facts, draw valid conclusions, and implement solutions independently
• Some travel is standard for this role
• Project Management experience is preferred
• SQL experience is desirable