Company Summary
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.
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Job Duties and Responsibilities
A successful Tier I Engineering Technician II is responsible for monitoring all activities of the network facility ensuring high quality data transmissions, responding to alarms, documenting outages and escalating. The Tier I Engineering department maintains the IPVOD content infrastructure as well as the back-end systems for remote viewing and management of Set Top Boxes (STBs). Assisting Broadcast Networks (BN) with maintenance activities and monitoring of networks. Performs audits and inventory, troubleshooting, infrastructure upgrades, routine maintenance, and repair and/or replacement of hardware and/or software for the Data Center (DC). Installation and maintenance of MVDDS Hardware/Software with the assistance of our IHS technician's on-site. Performance of Channel Takedowns, ownership of Active Directory (AD), Patching of Linux and Windows Operating Systems (OSs), Server decommissioning for Dish Technologies (DT), Slingbox, and Sling TV. Some contact with customers and outside vendors will occur, so candidates must have good customer interface skills.
Key Responsibilities:
- Effectively uses written and verbal communication skills to relay details of issues or tasks
- Receives and accepts pass downs to ensure all notifications alerts or hourly updates are communicated to oncoming shift personnel, and get clarification when needed
- Validates customer complaints and follows through to provide a response to the customer
- Documents technical discrepancies or outages and reports problems to appropriate personnel
- Communicates with outside providers as needed to coordinate onsite repair activities as needed
- Identifies, reviews, and reports service issues and outages, performing troubleshooting and escalating to Tier II as needed
- Uses resource databases effectively to expedite troubleshooting and escalations
- Responds to visual and audible alerts via man-machine computer user interface screens
- Perform content sweeps as directed on each shift
- Provide Tier I and Tier II telephone contact for Tier I Engineering systems
- Perform fault management and Problem resolution in a highly complex and mission-critical production Data Center environment
- Required to change out physical hardware i.e. drives, batteries, power supplies, cabling, etc
- Perform software and hardware upgrades to maintain high-performance requirements
- Knowledge of Cisco UCS, Dell servers, PDUs, Infinibox, and Isilon
- Knowledge of VMWare, Windows, Ubuntu, MVDDS, and/or Kubernetes
- Monitor services that include adult content without objections
- Monitor the health of the network, storage and servers using a variety of tools including Zenoss, Zabbix and inhouse developed dashboards
- Installation of operating systems and software applications
- Accepts OTHER duties as assigned
- Linux and Windows patching
- BN monitoring weekends and holidays
- Escalate with vendors and internal/external customers
- Maintain Active Directory
- Assist Tier II and Engineering on projects as assigned
Education and Experience:
- HS Diploma/GED/Technical Degree and 2 or more years of experience in systems, software, or network; or an equivalent combination of education and experience
- 1+ years of experience with Microsoft Office Suite and Google G-suite to access emails, enter data, access databases, and create documents
- 2+ years of experience in UNIX/Linux server administration including scripting in one or more languages
- 1-5 years of progressively related experience
Skills and Qualifications:
- Ability to type 20 WPM
- Ability to use communication to build a positive environment by demonstrating respect, clarifying expectations, and keeping commitments
- Attitude inspires confidence by approaching work with energy and determination to contribute
- Communication skills and strong customer service orientation
- Able to clearly communicate network issues and the status of efforts to resolve problems
- Ability to communicate complex technologies effectively with non-technical personnel, management, and customers
- Ability to read, analyze, and interpret data and make well-informed decisions before issues become customer-impacting to interpret documents such as operating manuals, instructions, procedures
- Ability to deal with concurrent problems and issues effectively
- Ability to remain calm in a high-pressure situation and deal with ambiguous or unexpected situations
- Ability to prioritize in a fast-paced environment
- Capability to approach problems not covered by existing procedures is important
- Ability to work effectively with cross-functional teams
- Experience with SOP-related procedures; works under supervision, but has more independence in role than a Tech I due to mastery of skills; able to train on procedures
- Prefer experience with VMWare, Isilon, fundamental knowledge of routing concepts, fundamental knowledge of switching concepts, fundamental knowledge of IP transport, and EMC technologies
Working Conditions:
- Must be able to work in/near office and/or equipment rooms with low light levels and in temperatures of 60-70 degrees
- Ability to sit for long periods of time
- Ability to stand, walk, and reach while performing the duties of this job
- Must be available to work a rotating schedule as dictated by the needs of the business as the facility operates 24/7/365
Compensation: $26.00/Hour - $28.50/Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range provided is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies. Compensation is also based on the role's location and may change depending on the work location. Candidates must successfully complete a pre-employment screen, which may include a drug test and DMV check. The posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.