CO Salary Range: USD 63,150.00 - 90,000.00 per year
Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Beyond connecting customers to their favorite entertainment, our Video Services teams, powering DISH TV and Sling TV, deliver an award-winning TV experience to millions of customers. These dynamic teams are unwavering in their commitment to continuous innovation, ensuring the evolution of their products and the constant enhancement of the overall customer experience.
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Job Duties and Responsibilities
As part of the Video Services Product Experience team you will help shape the future of streaming entertainment by developing a solid understanding of the customer journey and advocating for key improvements. This position requires a highly analytical and curious individual who is excited to solve customer problems through research and collaboration with other teams. The individual will report to the Manager of Technical Operations and collaborate regularly with both fellow Video Services analysts, product managers and IT teams. The individual will be responsible for identifying, quantifying and prioritizing fixes for Sling TV web and commerce platforms
Key Responsibilities:
- Review feedback from internal and external customers through tools and forums for potential product issues
- Identify, reproduce and quantify customer-facing technical issues in our web and commerce platforms
- Coordinate with various departments such as IT, Operations, Product and Programming to plan for business changes that may impact the overall stability, and prioritize fixes
- Develop and archive documentation referencing release notes, projects, and product stability processes
- Submit tickets for, track and document technical issues that arise
- Use Google Sheets, Tableau, and other tools to manipulate data and generate reports and analyses
- Facilitate fix prioritization meetings for leadership, clearly illustrating problems and the impact to the customers and business
Education and Experience:
- Bachelor's degree from four-year college or university; or three years related experience and/or training; and two plus years of experience; or equivalent combination of education and experience
Skills and Qualifications:
- Proficient in Google Sheets, Microsoft Excel, as well as knowledge of database basics (e.g. SQL, MS Access)
- Excellent quantitative and analytical abilities, with proficiency in mathematical concepts (fractions, percentages, ratios, proportions, statistics, probabilities, algebraic expressions, etc.) and ability to define problems, seek and collect data, establish facts, and draw valid conclusions
- Experience in Python, Java, C++, or C# is a plus
- Experience with Adobe Commerce is a plus
- Well-developed verbal and written presentation skills, with the ability to summarize complex concepts into understandable and easy-to-follow presentation materials
- Experience with or ability to work in a fast-paced environment; and excellent teamwork skills with ability to establish productive working relationships with other departments and personnel
- Sharp attention to detail is a must; high personal standards for quality and thoroughness
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.