CO Salary Range: USD 100,100.00 - 180,900.00 per year
Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Surpassing network limitations of the past, our Wireless Development organization is building the country's first cloud-native, standalone 5G wireless network. This is the foundation of a connected world flexible enough to satisfy all the social, economic and transformative needs of today and the future.
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Job Duties and Responsibilities
As a Staff Systems Engineer at DISH, you will serve as the 5G Wireless end-to-end service Measurement KPI Expert. In this role, you will interpret network performance metrics and correlate them with customer experience, driving enhancements in 5G service performance and customer satisfaction.
Key Responsibilities:
- Identify and monitor E2E and Core/IMS KPIs for end-user experience, service performance, core network health, capacity, and efficiency; develop and maintain real-time KPI dashboards
- Provide end-to-end troubleshooting for 5G E2E networks, diagnosing issues across network components (AMF, SMF, UPF, IMS, etc.) with a focus on cloud-based ORAN and E2E signaling protocols analysis
- Collaborate with Core engineering, RAN, transport, and IT teams to drive performance and customer experience enhancements, propose tuning actions, and architectural changes, and drive vendor fixes
- Engage in Big Data Analytics using Python, R, and Tableau to leverage AI/ML for operational modeling, anomaly detection, task automation, and efficient network performance monitoring
- Support benchmarking efforts to compare DISH Wireless network performance with contenders, evaluate QoS parameters, and develop recommendations to improve customer experience
- Proactively identify areas for improvement in Core/IMS performance and provide root cause analysis (RCA)
Skills, Experience and Requirements
Education and Experience:
- Bachelor's degree in electrical engineering or a related discipline
- 8+ years of experience in mobile networks with deep knowledge of 5G/4G technologies, including VoNR/VoLTE
Skills and Qualifications:
- Strong understanding of 5G/4G Core, IMS standards, features, and protocols
- Proficiency in Core Network performance management and optimization
- Deep understanding of data and VoIP network architecture, infrastructure, and traffic engineering
- Comprehensive knowledge of E2E call flows for voice and data calls
- Proven track record of improving Core network performance, with awareness of the latest telecom standards (TMF, ETSI, 3GPP) and proficiency in open-source cloud-native technologies (Docker, Kubernetes, Helm)
- Strong programming and data analytics skills, with transport network experience as a plus
Compensation: $100,100.00/Year - $180,900.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan. All benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.