Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we'll emerge as the nation's fourth facilities-based wireless carrier and a disruptive force in the market at large.
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Job Duties and Responsibilities
At Gen Mobile, we reimagine connectivity for all of our customers, delivering high-quality, low-cost wireless services to an undeserved market segment. We focus on bridging the digital divide by offering our cost-conscious customers options to purchase service on a prepaid basis or by applying government subsidies to their account such as the federal Lifeline program. Together with Boost Mobile, the fifth-largest mobile provider in the US, and DISH Network with its first-of-its-kind cloud-native 5G network, we will upend the retail wireless market and create groundbreaking new experiences for all. Join our team and help us change the way the world communicates.
We are seeking a dynamic Program Manager to support the execution and coordination of marketing initiatives under the guidance of the SVP of Gen Mobile and the Director of Marketing. This role will also be responsible for leading customer retention strategies in coordinating with operations and will be providing administrative support to the Director of Marketing.
Key Responsibilities:
- Work closely with the SVP of Gen Mobile and Director of Marketing to execute marketing strategies and campaigns for the Gen Mobile brand
- Assist with coordinating marketing staff and related project timelines, deliverables, and resources to ensure timely and successful execution of marketing plans.
- Working with sales and operations teams to coordinate marketing initiatives and GTM activities
- Serve as a point of contact for the marketing team, facilitating communication and collaboration among team members at the direction of the Director of Marketing
- Monitor progress of marketing projects and initiatives, ensuring alignment with overall marketing objectives
- Develop and implement customer retention strategies, including save offers, e-mail/text campaigns, and promotional campaigns whether via direct consumer outreach or the call center
- Analyze retention metrics and customer feedback to continuously improve retention efforts
- Provide comprehensive administrative support to the Director of Marketing
- Schedule meetings, coordinate travel arrangements, and assist in the preparation of presentations and reports
- Other duties as assigned by the SVP of Gen Mobile and the Director of Marketing
Education and Experience:
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Industry experience of 5+ years in sales and/or marketing.
- Strong organizational and multitasking skills, with the ability to manage multiple priorities effectively.
- Excellent communication and interpersonal skills, capable of collaborating across teams and levels of an organization.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
- Strong analytical skills with a data-driven approach to decision-making.
- Experience in customer retention strategies and campaign management is a plus.
- Opportunity to work in a dynamic and collaborative environment
- Competitive salary and benefits package
- Contribute to impactful marketing initiatives that drive business growth and customer satisfaction
- From versatile health perks to new career opportunities, check out our benefits on our career website
Compensation: $96,543.00/Year - $137,885.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.