CO Salary Range: USD 72,350.00 - 103,400.00 per year

Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.

• Lead analysis efforts into payment performance and customer experience enhancements, identifying areas for improvement and process automation
• Drive prioritization planning and implementation of new functions and projects to ensure a positive customer experience and a productive team dynamic
• Execute all customer or partner payment release related activities for the organization from a Billing and Credit department perspective
• Evaluate business opportunities to determine and implement initiatives to business needs and departmental goals
• Influence cross-functional teams, including executive level, with effective communication around project goals and team needs to ensure B&C is able to successfully implement new processes & functionalities
• Responsible for identifying opportunities to better the payment experience, by continually optimizing at each stage of the payment lifecycle
• Serve as POC & SME for internal and external partners for payment functions and responsibilities
• Serve as a Subject Matter Expert and fully understand processes and their impact on the overall business; analyze, identify, and implement potential process and systems enhancements to create efficiencies and reduce resource allocation for routine tasks, procedures, and reports; assist in the completion of projects and use discretion to determine the methods to meet established goals

• Bachelor's Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics, and 3+ years of related experience, or equivalent
  combination of education and experience

• Proven ability to work independently with limited supervision while producing results towards operational goals
• A plus if you have experience with Card and/or EFT payment acceptance from a Merchant or Service Provider perspective
• Intermediate to advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macros
• Experience with SQL, or demonstrated ability to successfully communicate with and work alongside technical teams (Data Analysts, Front and Back-end Developers, API Architects, etc.)
• Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint) and Google Suite
• Strong written and verbal communication skills
• Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments