Senior HR Content Associate

CO Salary Range: USD 27.02 - 38.70 per hour

Company Summary

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary

Our Human Resources teams partner with the innovators driving DISH's unique brand of creative ambition. From identifying and developing the company's deep pool of talent to negotiating the evolving legal landscape, our employees across HR bring their own kind of invention to effect positive change across the company and their own careers.

• Managing content and governance within the knowledge base - implement content governance through naming conventions, tagging, and curation policies.
• Evaluating and managing requests through the intake process for new content and enhancements from content owners and cross-functional stakeholders.
• Testing functionality across all platforms, ensuring features and functions work both in the knowledge base and AI chatbot.
• Ensuring quality assurance on all site pages, and navigation, upholding page standards, and ensuring links are active and functional.
• Ensuring successful representation of the Echostar brand across media, through knowledge of brand standards, brand templates, and system architecture
• Ensuring a consistent tone and voice are used across all content assets

• Strong technical writing skills, with experience writing content for several communications and training mediums for varied audiences. Must be able to create coherent, concise documents from large volumes of technical information
• Ability to interact with and communicate effectively with a large spectrum of different stakeholders, including IT personnel, senior business executives, and technology vendors
• Efficiently projects by clearly defining requirements and communicating effectively with other project managers and development teams
• Strategic, consultative partner with the ability to see the bigger picture when it comes to knowledge management, communication and employee experience
• Follows policies and best practices for digital content creation, including, but not limited to, style guides, publishing and content review cycles, templates, attention to detail
• Strong problem-solving and analytical skills.
• Ability to multitask and prioritize workload effectively. Project management, organizational skills
• Flexible mindset, able to adapt and improve processes to meet business needs

• Flexible and able to manage responsibilities in a fast-paced, growth-oriented, and time-critical environment while dealing with ambiguity
• Excellent Google Suite, and Adobe Creative skills (Photoshop, Illustrator, InDesign)
• Experience editing for grammar, spelling, punctuation and other mechanics of style in the English language
• Excellent organizational and analytical skills with strong attention to detail
• Experience with AI/ML driven products, prompt engineering
• Experience with programming languages such as Python, TensorFlow or PyTorch
• Understanding of machine learning algorithms and their application in NLP

• A bachelor's degree from a four-year college or university, preferably in English, communications, journalism, education, or something similar. Alternatively, two years related experience and/or training, or equivalent combination of education and training
• 2-4 years of experience managing content processes and building customer-facing resources