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Retail Training Operations Manager I

AT DISH
DISH

Retail Training Operations Manager I

Littleton, CO

CO Salary Range: USD 72,350.00 - 103,400.00 per year

Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we'll emerge as the nation's fourth facilities-based wireless carrier and a disruptive force in the market at large.

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Job Duties and Responsibilities

Key Responsibilities:
  • Lead the development of high-quality training materials, including writing, editing, and approving text, images, videos, and other media. Ensure all content aligns with brand guidelines and meets established quality standards.
  • Oversee the performance of instructional designers, providing regular feedback, coaching, and guidance to ensure high-quality output. Conduct performance reviews, set development goals, and identify training opportunities to support their professional growth and improve their instructional design skills, aligning with department standards and company objectives.
  • Collaborate with content designers to craft effective communications, ensuring timely delivery and facilitating clear information exchange between stakeholders.
Skills, Experience and Requirements

Education and Experience:
  • Bachelor's degree from four-year college or university; and 5+ years related experience including 1 year of supervisory/management experience; or equivalent combination of education and experience


Skills and Qualifications:
  • Strong verbal and written communication skills for crafting clear and engaging content, as well as effective collaboration with partners
  • Knowledge of instructional design principles and adult learning theories to develop effective training programs
  • Excellent organizational skills to manage multiple training projects, timelines, and resources efficiently
  • Keen eye for detail to ensure accuracy and adherence to brand guidelines in all training content


Visa sponsorship not available for this role

Salary Ranges

Compensation: $72,350.00/Year - $103,400.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Client-provided location(s): Littleton, CO, USA
Job ID: Dish-90595
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Vision Insurance
    • Dental Insurance
    • Short-Term Disability
    • Long-Term Disability
    • HSA
    • HSA With Employer Contribution
    • FSA
    • Life Insurance
    • FSA With Employer Contribution
    • Fitness Subsidies
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Adoption Leave
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Four-Day Work Week
  • Office Life and Perks

    • Commuter Benefits Program
    • Happy Hours
    • Snacks
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Personal/Sick Days
    • Paid Vacation
    • Paid Holidays
    • Sabbatical
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Profit Sharing
    • Stock Purchase Program
    • Relocation Assistance
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Lunch and Learns