CO Salary Range: USD 72,350.00 - 103,400.00 per year
Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.
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Job Duties and Responsibilities
The Wireless Device Financing Program Manager will support the Wireless Device Financing team within Billing and Credit for all Device Financing projects, initiatives, and incidents related to Dish Wireless Device Financing operations. A successful candidate will have the ability to manage multiple processes/work streams - working on various project management functions, data analysis, and process improvement initiatives.
Key Responsibilities:
- Support the Wireless Device Financing team's daily operations including performing project intake, creating features and acceptance criteria, providing constructive feedback, building workflows, and engaging relevant SMEs as needed
- Serve as a Subject Matter Expert, fully understanding all processes and their impacts on the Dish business; analyze, identify, and implement enhancements to improve efficiency & effectiveness of routine tasks and procedures
- Create/lead the project roadmap for Device Financing projects and use discretion to determine the methods to meet established goals
- Support the deployment and execution of all Dish Wireless Device Finance operations linked to payments, capitalization, contracts, payoffs, and fraud - especially as it relates to the bad debt portion of the loan portfolio
- Evaluate business needs and develop/required processes and handoffs
- Develop reporting, plans to achieve significant milestones, and deliver results for established OKRs
- Identify potential opportunities for process improvement and report automation using various methods, i.e. databases, spreadsheets, external data sources, IT development
- Coordinate with a diverse set of teams to ensure project implementation receives stakeholder buy-in
Education and Experience:
- Bachelor's Degree or equivalent from four-year College or technical school, preferably in Business Administration, Economics, Finance, Mathematics or Statistics, and at least two years of related experience, or equivalent combination of education and experience
- Experience in Financial Analysis, Project Management, and/or Payment Operations preferred
Skills and Qualifications:
- Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macros
- Experience with SQL preferred
- Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint) and Google Suite
- Strong written and verbal communication skills
- Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments
Compensation: $72,350.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.