Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
The IT Support Engineer will work as a member of the internal customer support team in IT Operations. The primary responsibility of this role will be to resolve end user computing issues for internal Echostar customers. They will leverage ServiceNow and MECM to provide support and solutions at our field offices. As part of a tier-two support team they will be providing support for Windows computers, tablets, and mobile devices such as Android phones and iPhones. They will also assist with telephony, video conferencing, and various TV and consumer electronics technologies.
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Key Responsibilities:
- Resolve internal customer tickets in ServiceNow promptly while delivering excellent customer service.
- Troubleshoot and resolve issues with Echostar-issued computers, mobile devices, network, Wi-Fi, and printers/plotters.
- Image, configure, and deploy end-user computing equipment based on user needs.
- Install approved software and ensure proper documentation in ServiceNow.
- Manage equipment orders, hardware asset processes, and maintain organized IT areas.
- Act as the main point of contact during system outages and contribute to IT knowledge base documentation.
Education and Experience:
- 3+ years of relevant experience or Bachelor's degree +1 year relevant work experience
Skills and Qualifications:
- Strong customer service skills with a focus on follow-through and follow-up.
- Ability to manage, track, and prioritize multiple tasks and projects effectively.
- Curiosity and problem-solving mindset to resolve issues correctly the first time.
- Proven history of exceeding ticket closure goals and maintaining detailed documentation.
- Strong Windows support experience with excellent troubleshooting abilities.
- Excellent communication, teamwork, and ability to thrive in a fast-paced, high-pressure environment.
- Frequent use of hands, sit and/or stand continuously for extended periods of time, reach with hands and arms, bend, move, or crawl into small spaces
- Frequently lift up to 50lbs
Travel requirements:
- Moderate travel required including driving or flying to sites and meetings up to 25%
Visa sponsorship not available for this role
Salary Ranges
Compensation: $72,623.00/Year - $103,500.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.