CO Salary Range: USD 63,150.00 - 90,000.00 per year
Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience.
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Job Duties and Responsibilities
You will be part of the customer communication team that handles all the customer communication touchpoints. This role will be covering the DISH and Sling email and In App messaging using a variety of tools. You will be supporting the acquisition and retention marketing communications across a wide range of communication channels ensuring a consistent and integrated customer experience.
Key Responsibilities:
- Creating and editing visual elements, designing layouts, and producing high-quality graphics using design software such as Adobe Photoshop and Figma
- Understanding how user experiences can be personalized based on user data
- Ability to anticipate user journeys and expectations
- Maintaining consistency in visual elements, typography, and spacing
- Managing multiple competing requests and deadlines
- Adapting to new tools, processes, and priorities
- Supporting the acquisition and retention marketing communications across a wide range of communication channels ensuring a consistent and integrated customer experience
- Handling customer communication touchpoints
- Working on email designs and working with the stakeholders to get approvals
- Building and sending email campaigns
- Updating email templates
- Tracking and reporting on communication performance
- Working with customer data to personalize communication content
- Collaborating with other teams, such as marketing and product, to ensure alignment on email strategy
Education and Experience:
- Bachelor's Degree or equivalent from four-year College or technical school
- 2+ years of related experience, or equivalent combination of education and experience
Skills and Qualifications:
- Proficiency in Design Tools: Experience in Adobe Photoshop and/or Figma is required
- Familiarity with Front-End Development: A working knowledge of HTML, CSS, and JSON is necessary
- Strong Attention to Detail: Meticulous attention to detail is crucial to deliver polished and error-free user experiences
- Ability to Anticipate User Journeys and Expectations: A successful candidate should be able to think from the user's perspective and set up intuitive and seamless experiences
- Ability to Personalize User Experiences Based on Data: Leveraging data to tailor user experiences is essential for creating relevant and engaging interactions
- Ability to Manage Multiple Requests Simultaneously: The ability to juggle multiple projects and deadlines is critical in a fast-paced environment
- Ability to Adapt to New Tools, Processes, and Priorities: Our streaming app and its capabilities are constantly evolving, and a successful candidate should be open to learning new tools, adopting new processes, and embracing changing priorities
- Strong analytical thinking and problem-solving skills: A demonstrated ability to translate analytical findings into actionable recommendations
Visa sponsorship not available for this role
Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.