Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
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Job Duties and Responsibilities
You will be responsible for performing complex data analysis and providing strategic insights that solve problems across business units.This position will require working directly with stakeholders to identify and execute on process improvement opportunities. The successful candidate will leverage coding skillset to automate manual/repetitive tasks. independently drive process improvement efforts within the team, and will provide measurable quality, efficiency, and throughput gains for CXO and the wider wireless business.
As a subject matter expert for the analytics team and for stakeholders, this person will work as an expert in process analysis and requirements gathering, testing, and implementation of automation solutions, own projects and take the initiative to deliver successful projects to make the organization more efficient and productive.
Key Responsibilities:
- Estimate time to complete for work requests, respond to ad-hoc urgent request while managing scheduled deliverables, coordinate delivery across multiple analytical organizations
- Use advanced knowledge of departmental processes and dynamics, along with intermediate understanding of cross-functional processes and procedures to research, develop, and present business cases that clearly articulate the value proposition of strategic projects to senior management
- Evaluate trends, drive comparison to standards and competitor performance, and research strategic views of network, device, software, and system component performance against a variety of demographic, geographic, and other variables
- Ability to deliver formal presentations to Director/Head-of Level; Ability to effectively communicate, share information, and influence up to VP level
- Monitor and report on the performance of initiatives, providing recommendations based on outcomes and process developments
- Present comprehensive data, conclusions and recommendations to leadership. Prepare, produce, and validate daily, weekly, and monthly reports measuring, monitoring, and alerting the business regarding unforeseen shifts in the performance; maintain data files and input values into various reports in an efficient manner
- Identify potential opportunities for process improvement and report automation using various methods, i.e. databases, spreadsheets, external data sources, IT development, and execute changes to systems with little or no impact. Implement and drive automation projects to reduce labor and increase efficiency
- Helps with team member skill-building to drive team efficiency in delivering work that meets standards for excellence
- Lead complex projects connecting data across multiple business units and teams
- Meets performance metric expectations and produces quantifiable results
Education and Experience:
- BS in a quantitative field such as statistics, data science, or business analytics or 2+ years of experience in data analytics
Skills and Qualifications:
- High level of computer expertise, including office productivity suite (MS Office, Google Workspace)
- Demonstrated proficiency in job-specific functions
- Advanced level of SQL query languages & data visualizations
- Advanced level of database management
- Intermediate level of Python (Analytical software & API integration)
- Basic level of Linux server management
- Excellent attention to detail in a fast-paced environment
- Ability to prioritize work and shift direction in an ever-changing environment
- Ability to define problems, collect data, establish facts, and draw valid conclusions
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.