Discover. A brighter future.

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

• Responsible for executing operational excellence and process improvement initiatives on a day-to-day basis, which includes creating future-state processes and metrics based observations to improve operational performance in quality, cost, delivery and risk mitigation. The position facilitates and promotes the understanding and implementation of operational excellence principles and techniques. The role conducts data analyses, including gathering data, analyses and generating insights. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

• Application of process analysis methods to identify operational excellence opportunities to increase efficiency and reduce risk prior to automation design.
• Support detailed requirements gathering, design and development of automations using various tools.
• Leads process improvement initiatives (Value Stream Mapping, Kaizen Events, DMAIC/DMADV Projects, 5S/Visual Workplace Program, etc.) using Lean and/or Six Sigma tools. Conducts data analysis using Lean, Six Sigma, and other analytical tools to identify process improvement opportunities. Identifies and develops metrics for sustaining improvement initiatives and measuring business results. Works with leadership to maintain and share best practices as needed.
• Perform investigatory shadows, process analysis and present recommendations.
• Perform process mapping and time study observations.
• Clearly document solution design, job aids and enhancements.
• Manages multiple process improvement projects at one time. Ensures solutions are consistent with organizational objectives. Builds relationships with all key constituents necessary to deliver project results.
• Writes requirements and use cases/user stories.
• Build and maintain relationships with Business Technology, Business Stakeholders and other teams to support automation development activities.
• Problem solves production issues, which may require transactional processing to complete thorough review of a process.

• Bachelor's Degree in Engineering, Business Administration and Management, or related field
• 1+ years of experience in Production, Operations, Leadership, Project Management, or related field
• In lieu of a degree, 4+ years of experience in Production, Operations, Leadership, Project Management, or related field

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.

• 2+ years of experience in Production, Operations, Leadership, Project Management, or related field
• Background with Lean Six Sigma or other process analysis methods and documentation (LSS Green or Black Belt)
• Master's Degree in Project Management, Business, Information Technology or related field
• Familiarity with Python, BluePrism or other RPA applications

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan