Discover. A brighter future.

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

• This a product management role that focuses on Machine Learning Operations (ML Ops) products within Discover's Decisioning Platform product family. The mission of ML Ops is to reduce the time to market for model deployment in an automated, compliant, and secure fashion. Discover's Decisioning Platform product family entails various products working in harmony to facilitate the development, deployment, and monitoring of machine learning models.
• If you are looking for a highly respected and in-demand role, then ML Ops product management is for you! ML Ops product management offers an amazing growth opportunity that involves high technical demands, shows tangible value to customers, and has high visibility to many stakeholders and leaders within Discover. This is a role that sits at the intersection of data science, engineering, and DevOps and is a part of a rapidly expanding space that is in high demand.
• ML Ops is an emerging area that is constantly growing. This role will not only focus on standardizing the deployment for traditional models (regression, tree-based, neural networks, etc.) but also creating industry standards as the requirements of new modeling techniques are defined (most notably in the GenAI space (GANs, VAEs, etc.))
• This role will be responsible for developing, maintaining, and presenting the vision and roadmap for the ML Ops team used by model delivery (ML engineer) teams across multiple lines of business at Discover. This role will create product vision based on a thorough understanding of direct and indirect stakeholders needs working with business initiative owners and technology teams. Guides requirements, manages priorities, and is accountable for delivery. Empowered to make fast decisions about the initiatives, with input from leadership and other key stakeholders. Ensures the technology teams are synthesizing business objectives and agile development principles to operate and expand the existing ML Ops platform. Experience with machine learning platforms as well as a fundamental understanding of the machine learning lifecycle is a plus.
• The Product Professional Leads the development of the Product Vision at the Family level that drives business value and an improved customer experience while ensuring alignment / manages dependencies across Team within a Product Family and with cross functional partners. The Senior Principal as an IC is a servant leader and not the manager of team members. Has Depth of knowledge so that they can see patterns without having to dissect it step by step. Often recognized outside their company for their contributions to their profession.
• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

• Develops and maintains Family Product vision by collaborating with stakeholders on key product considerations and aligns with product vision, features and roadmap to support business unit goals. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs and potentially grow existing and/or build new product portfolio(s) through new value added and enhanced customer experiences. Leads design, development, and implementation of new product strategy. Works cross functionally to manage shared goals and priorities.
• Establish Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product family and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Defines and Creates prototypes (e.g., MVPs, POC, etc.) based on customer feedback to test, learn, and validate ideas before committing to larger scale development. Synchronizes and aligns with Product Family POs on prioritization and delivery to maximize Product Family Value. Defines product family MVPs, prioritizing and accepting priorities in partnership with POs and architects.
• At the family level: Responsible for definition, guidance, and execution of product-related activities for a particular portfolio through the entirety of product lifecycle, from strategy and roadmap definition to development and market readiness. Sets business objectives for the product development process and oversees execution, internal or external, as necessary. Works with minimal supervision.
• Validate user story acceptance criteria. Ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration.
• Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle.
• Provides mentoring, fills in the business and/or technical knowledge gaps, etc. Negotiates and influences others across shared services and product teams across product families.
• Collaborate with cross functional teams to develop and execute go-to-market strategies.
• Partners with business technology to outline needed technical features that are required to continuously optimize system components and underline infrastructure maintenance.
• Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Serve as business lead on cross-functional teams and assist in managing dependencies with other team's functions while identifying, building, and managing strategic partnership across different product teams. This includes collaborating to develop or support efforts of go-to-market strategies. Provide vision and direction to a team.
• Coaches team to be able to identify, manage, and escalate risk, and effectively manage risk within the teams you oversee.

• Bachelors in Information Technology, Engineering, Business Administration and Management, Economics, Finance, Mathematics, Statistics, or related
• 8+ years Product Management Or Engineering experience in Financial Services or Tech Industry. Or Related
• In Lieu of Education 10+ years Product Management Or Engineering experience in Financial Services or Tech Industry or related

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.
• Travel up to 10% of the time.

• Experience as a software developer, data engineer, data scientist, or other related position
• Knowledge of the machine learning lifecycle and ability to understand model performance metrics, experimentation, A/B testing, and deployment strategies
• Experience working on ML Ops platforms and tooling (e.g. Kubernetes)
• Knowledge of CI/CD pipelines and version control systems (Jenkins, Git)
• Familiarity with data storage and management systems (e.g, data warehouses)

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan